HCLSoftware Launches AI-Powered HCL UnO Agentic for Workflow Automation

HCLSoftware, the enterprise software division of HCLTech, has introduced HCL UnO Agentic, an AI-powered orchestration platform designed to move beyond traditional task automation. This new platform enables autonomous workflow management by intelligently coordinating workflows across AI agents, robots, people, and various systems. Building on the existing HCL Universal Orchestrator, HCL UnO Agentic integrates Agentic AI to allow organizations to incorporate autonomous agents into critical business processes.

Quick Intel

• HCLSoftware launches HCL UnO Agentic, an AI-powered orchestration platform.

• The platform facilitates autonomous workflow management across AI agents, robots, people, and systems.

• It builds upon the existing HCL Universal Orchestrator with integrated Agentic AI capabilities.

• Gartner recognized HCL as a Leader in the 2024 Magic Quadrant for Service Orchestration and Automation Platforms.

• HCL UnO Agentic aims to enhance processing speeds and reduce manual errors significantly.

• The platform offers features for designing intelligent workflows, unified orchestration, hybrid workflow management, and enterprise integration.

Intelligent Orchestration with HCL UnO Agentic

HCLSoftware's latest offering, HCL UnO Agentic, represents a significant step forward in enterprise automation. This scalable platform leverages AI to enable not just task automation but also intelligent automation through the seamless coordination of diverse elements like AI agents, robots, human users, and existing systems. By building upon the robust foundation of HCL Universal Orchestrator, a cloud-native platform known for simplifying complex workflows, HCL UnO Agentic elevates the potential for enterprise orchestration.

Harnessing the Power of Agentic AI

As part of the HCL Automation Orchestrator Suite, HCL UnO now incorporates GenAI capabilities to deliver intelligent agentic orchestration. This integration allows organizations to unlock substantial value by embedding autonomous agents directly into their core business processes and workflows. The recognition of HCL's AI advancements, as highlighted by their position as a Leader in the 2024 Gartner Magic Quadrant for Service Orchestration and Automation Platforms, underscores the significance of this development.

The Rise of Autonomous Decision-Making

The integration of agentic orchestration signifies a paradigm shift in how enterprises approach automation. Instead of merely automating repetitive tasks, businesses can now construct systems capable of thinking, learning, reasoning, and adapting continuously within defined process boundaries. Gartner's prediction that "by 2028, at least 15% of day-to-day work decisions will be made autonomously through Agentic AI, up from zero percent in 2024" highlights the transformative potential of this technology.

Ensuring Governance and Control in Agentic Orchestration

A crucial aspect of implementing agentic orchestration is maintaining governance, visibility, and control. HCL UnO Agentic addresses this by providing enterprises with complete visibility into their workflows. This enables compliant execution and autonomous decision-making through trusted agents that are both governed and observable, making true autonomous workflow management a tangible reality.

Driving Digital Transformation and Business Impact

Kalyan Kumar (KK), Chief Product Officer at HCLSoftware, emphasized the platform's transformative potential, stating, "As organizations integrate Agentic AI into their operations to unlock value and redefine enterprise efficiency, they need a flexible enterprise orchestration platform that seamlessly connects multiple AI agents – bringing agentic intelligence directly into the enterprise in a secure and scalable way. HCL UnO leads this transformation with Agentic AI at its core, empowering businesses to accelerate digital transformation while maximizing agility and business impact. By integrating deterministic and probabilistic execution, HCL UnO transforms how humans and intelligent systems collaborate to shape the future of enterprise operations."

Key Capabilities of HCL UnO Agentic

HCL UnO Agentic offers a range of capabilities designed to empower organizations in their automation journey:

• Design Intelligent Workflows: Utilizes visual tools like the UnO Agentic Builder and UnO Designer to create AI Agents and model workflows that incorporate them, thereby enhancing process efficiency.
• Unified orchestration approach: Enables the seamless execution of both Agentic AI and prescriptive workflows as an integrated automation scenario, providing the benefits of both approaches.
• Hybrid workflow management: Facilitates the orchestration of regulated/high-risk (traditional) and low-risk/high impact (agentic) scenarios within a unified hybrid workflow.
• Enterprise integration: Provides access to a broad ecosystem of plugins, enabling seamless integration and data access across enterprise systems, ERPs, mainframes, and the cloud.

Early adopters of HCL UnO Agentic have reported significant benefits, including enhanced processing speeds by up to 60% and a reduction in manual errors exceeding 70%. These improvements contribute to substantial cost savings and positively impact the bottom-line results for businesses.

About HCLSoftware

HCLSoftware is a global leader in software innovation and the software division of HCLTech. We develop, market, sell, and support transformative solutions across various industries, including business and industry, intelligent operations, total experience, data and analytics, and cybersecurity. Our commitment to customer success and our core values of integrity, inclusion, value creation, people-centricity, and social responsibility drive us to deliver best-in-class software products that empower organizations to achieve their goals. With a rich heritage of pioneering spirit, HCLSoftware serves more than 20,000 organizations, including a majority of the Fortune 100 and almost half of the Fortune 500.