Genpact, an agentic and advanced technology solutions company, has announced a strategic partnership with Parallel Web Systems (Parallel), a Silicon Valley startup building the open web for AI. The collaboration integrates Parallel’s AI-native web agents and web search tools via API to enhance Genpact’s capabilities in information search, retrieval, and web intelligence across enterprise operations.
Quick Intel
The partnership combines Genpact’s deep industry and process expertise with Parallel’s purpose-built AI web research infrastructure. This enables enterprises to move beyond manual research and static tools toward continuous, agentic web intelligence that supports faster and more accurate decision-making.
Transforming Enterprise Web Research and Intelligence
In the insurance sector, Genpact leverages Parallel’s advanced capabilities to automate product research and price matching for contents claims. The resulting Property Contents Pricing AI Assist system handles interpretation, research, and reasoning, leading to improved speed, consistency, and indemnity accuracy for top U.S. property and casualty insurers.
In sales operations, Parallel powers Meeting Assist, an automated account-based intelligence system. It gathers real-time insights on clients, prospects, financials, competitors, and decision-makers, helping sales teams identify key triggers and signals for more effective outreach.
Parallel’s API is designed specifically for agentic workflows. It provides live web context, full source traceability, and confidence scores, which are essential for highly regulated industries such as finance, insurance, and healthcare.
"While automation attempts struggle with real-world complexity, especially in highly regulated industries, our partnership with Parallel replaces repetitive human effort with continuous agentic research that integrates seamlessly into enhanced decision-making systems," said Sanjeev Vohra, Chief Technology & Innovation Officer at Genpact. "By combining Genpact's industry and domain expertise with Parallel's groundbreaking AI capabilities, we are poised to deliver exceptional value to clients."
"Parallel's API are purpose-built for encoding complex business rules into automated web research workflows – a perfect pairing to Genpact's domain and industry expertise," said Parag Agrawal, Founder and CEO of Parallel Web Systems. "By providing Genpact with a single infrastructure layer that can research across the open web programmatically, we're helping clients bring efficiency, precision, and confidence to those workflows."
The partnership is now part of Genpact’s Enterprise Reference Architecture for AI systems that require robust research infrastructure.
About Genpact
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
About Parallel Web Systems
Parallel Web Systems provides web data infrastructure for AI agents. Its APIs power the full lifecycle of agentic web interaction — search, extract, research, discover, and monitor — delivering LLM-ready results with built-in citations and verifiability. Trusted by leading AI companies and the Fortune 500, Parallel turns weeks of manual research into minutes of programmable, repeatable workflows. Learn more at parallel.ai.
