Genpact has been named a Leader in the 2025 ISG Provider Lens™ Insurance Services – Strategic Capabilities report, earning top marks for both Insurance Global Capability Centers (GCCs) and Generative AI & Agentic AI Services. The recognition highlights Genpact’s ability to deliver measurable business impact through agentic AI, strong governance, and high-performing GCCs.
Quick Intel
- Leader in Insurance GCCs and GenAI & Agentic AI Services (2025 ISG Provider Lens™)
- Standout solutions: Genpact Insurance Policy Suite (agentic underwriting automation), AI Gigafactory, AI Agent Advisory Services
- Recognized for responsible-AI frameworks, bias mitigation, privacy, and auditability at enterprise scale
- GCC Capability Center-as-a-Service (CaaS) drives operational rigor and modernization
- “Service-as-Agentic Solutions” (SaAgS) augment insurance teams with real-time learning and decision support
- Helps carriers reimagine underwriting, claims, and policy administration with speed and safety
Why Genpact Leads the Agentic AI Insurance Revolution
ISG highlighted Genpact’s unique combination of deep insurance domain expertise with production-ready agentic AI architecture:
- Insurance Policy Suite – automates complex pre-bind underwriting for faster, more accurate decisions
- AI Gigafactory – factory model accelerates time-to-value with pre-built, governed agentic solutions
- AI Agent Advisory Services – maturity assessments, blueprinting, and multi-agent orchestration across GCCs
- Responsible-AI frameworks – enterprise-grade governance that makes large-scale AI safe and auditable
"This recognition reinforces Genpact's leadership in bringing gen AI and agentic AI to the insurance industry with speed, safety, and scale," said Yasir Andrabi, Agentic AI Insurance Leader, Genpact.
About Genpact
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.