Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the appointments of Daniel Bailey as senior vice president, Global Strategic Partnerships and Alexandre Oddos as vice president, Global Ecosystem Activation. The appointments reflect the company's continued investment in a partner strategy centered on deep collaboration, shared innovation and delivering measurable outcomes for customers. The Genesys ecosystem spans strategic technology alliances, industry-specific platforms, global systems integrators (GSIs), resellers and developers.
Daniel Bailey appointed SVP, Global Strategic Partnerships at Genesys.
Alexandre Oddos appointed VP, Global Ecosystem Activation.
Bailey brings 20+ years from Amplitude, Salesforce, and Zendesk.
Oddos was lead analyst at Gartner for CX and contact center markets.
Genesys Cloud platform serves 7,000+ organizations worldwide.
Ecosystem includes Accenture, AWS, Capgemini, Cognizant, Deloitte, IBM, Meta, Salesforce, and ServiceNow.
Larry Shurtz, chief sales officer of Genesys, stated: "Customers are looking for trusted partners that can help them accelerate AI adoption and drive meaningful business impact. Daniel and Alexandre bring complementary strengths that will help Genesys deepen strategic relationships, accelerate joint go-to-market execution and create new opportunities for customers around the world. Their leadership will strengthen our ecosystem and help customers realize even greater value from their investment in Genesys Cloud AI."
Bailey first joined Genesys as senior vice president and regional sales leader of Europe, Middle East and Africa (EMEA). In his new role, he will lead the strategy and execution of the Genesys global strategic partnerships organization, deepening alliances and accelerating joint innovation. Bailey brings more than 20 years of experience in cloud solutions sales, previously overseeing EMEA partnership efforts at Amplitude, Salesforce and Zendesk.
In the newly created role overseeing global ecosystem activation, Oddos will lead partner engagement, enablement and go-to-market execution to help partners drive customer success and business performance. He will help drive and scale strategic ecosystem initiatives across GSIs and technology partners. Prior to Genesys, Oddos was a lead analyst at Gartner for the customer experience and customer service markets, spanning CRM and contact center solutions, and held leadership roles at Vocalcom, Microsoft and IBM.
As organizations move toward more autonomous customer experiences, they need an ecosystem strategy that helps connect AI, workflows, data and real-time engagement across the enterprise. The ability to coordinate technology platforms, business processes and partner expertise has become essential to unlocking enterprise-wide impact from AI investments. The Genesys Cloud platform enables more than 7,000 organizations worldwide to orchestrate customer and employee experiences.
About Genesys
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
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