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Epicor, a global leader in industry-specific enterprise resource planning software, today announced new functionality and a structured approach to designing, building, and deploying within Epicor Prism, a network of vertical AI agents that execute work directly inside the ERP systems that run the make, move, and sell economy. As ERP evolves from a system of record into a system of outcomes, Epicor is delivering AI that moves beyond insight to action.
Epicor Lux is agentic design system establishing framework for agent design, governance, and security.
Epicor Prism Agent Foundry provides guided workspace for building and customizing AI agents.
Prism Knowledge Agent processes more than 70,000 requests per month across Kinetic, Prophet 21, and Propello.
Epicor operates largest opt-in ERP dataset covering roughly 40% of U.S. independent wholesale automotive aftermarket.
New agents include MRP Log Agent, Freight Spend Agent, Reasoning Agent, Quick Ship Tracking Agent, EDI Agent, and CPQ Snap Assistant.
More than 30 additional Prism agents in development including financial planning, compliance, invoicing, logistics.
“Our customers operate in complex supply chain environments where decisions must be executed quickly and with precision,” said Vaibhav Vohra, President and Chief Product and Technology Officer at Epicor. “Today, with Prism, we're enabling intelligence that can execute inside the system of record, all while preserving the controls and accountability ERP was built for.”
“AI only succeeds in production when it's grounded in reality. That requires deep industry knowledge, a trusted ERP data model, and enterprise‑grade security. All of which are capabilities that uniquely position Epicor to bring AI into real supply‑chain execution at scale,” Vohra continued.
“Prism delivers ~85% faster shipment tracking by collapsing multi‑system lookups into a single‑click, single‑view experience—enabling near‑instant customer responses and higher customer confidence,” said Daniel Epler, Chief Financial Officer, Tuffaloy Products, Inc.
MRP Log Agent – Analyzes MRP output logs so users can better understand why MRP recommendations were made.
Freight Spend Agent – Combines ERP and shipping data to identify carrier discrepancies, reconcile variances, and prevent ongoing freight leakage.
Reasoning Agent – Helps users move from answers to action by synthesizing Epicor ERP data, documents and context.
Quick Ship Tracking Agent – Provides fast access to shipment tracking information using PO, SO, or customer names.
Quick Ship Freight Insight Agent – Delivers shipment volume and performance insights at carrier and facility level.
Prophet 21 Prism Business Rules Agent – Allows P21 users to create and modify business rules from natural language prompts.
EDI Agent – Enables Kinetic users to ask plain-language questions about EDI document status, investigate errors, and review transaction status.
CPQ Snap Assistant – Increases efficiency for CPQ administrators during configurator development and maintenance.
Smart Data Capture Agent – Extracts and validates complex documents across AP and compliance workflows.
Epicor is a global leader in industry‑specific ERP software, serving the make, move, and sell industries for more than 50 years. Built on deep supply‑chain expertise, Epicor is redefining ERP for the AI era with its Cognitive ERP vision – embedding intelligent agents, automation, and human‑guided decision support directly into enterprise workflows. Epicor helps organizations move from insight to action with confidence, clarity, and speed.
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