Airship, the mobile-first customer experience platform, has announced its role as the lead sponsor for Elevate’26, the premier Customer Experience Summit, taking place April 13–14, 2026, at the Hyatt Regency Grand Cypress in Orlando. The event is designed to provide marketing, product, and growth leaders with practical frameworks for turning Agentic AI strategy into measurable results.
Elevate’26, the premier Customer Experience Summit, takes place April 13–14, 2026, in Orlando with Airship as lead sponsor.
The summit focuses on moving beyond AI theory and hype to provide practical frameworks for turning Agentic AI strategy into measurable business value.
Forrester VP and Principal Analyst Rusty Warner will keynote on converting AI hype into tangible ROI, noting 88% of marketing teams are already utilizing generative AI.
Google Cloud’s Jenn Bennett will deliver a keynote on the “Agentic Horizon” of customer experience.
Airship CTO Mike Herrick will lead a session on orchestrating AI agents, highlighting Airship’s suite of task-specialized AI Agents for cross-channel messaging and app experiences.
The event brings together executives from global brands alongside industry leaders from Google Cloud, Twilio, Merkle, VML, and other major sponsors.
Forrester VP and Principal Analyst Rusty Warner will keynote the summit with a session titled: "The Ascent to ROI: Converting AI Hype into Tangible Business Value." Drawing on recent Forrester research, Warner will address the reality that measuring marketing ROI remains the number one challenge for organizations today. With 88% of marketing teams already utilizing generative AI in production, experimentation, or exploration, Warner will provide a roadmap for prioritizing AI use cases based on direct business impact. He will detail how product managers, digital experience experts and marketers must break down functional silos and look beyond using AI merely to do things faster. He will highlight how these practitioners should instead leverage it as a strategic investment to drive innovative, AI-powered customer experiences and sustainable long-term competitive advantage.
Jenn Bennett, Technical Director, Office of the CTO at Google Cloud, will also keynote the event with a deep dive into the "Agentic Horizon" of customer experience. Furthermore, attendees will hear real-world examples of intelligent, seamless customer journeys directly from executives at world leading brands.
In addition to these noteworthy speakers at Elevate’26, the lead sponsor Airship’s CTO Mike Herrick will lead a featured session titled "Command & Control: Orchestrating Agents for Maximum Impact." This session will highlight Airship's newly unveiled suite of task-specialized AI Agents — including Scenes, Campaigns, Experimentation, Recommendation, and Accessibility AI Agents. These tools allow brands to automate the creation, testing, and continuous goal-based optimization of cross-channel messaging and native app experiences.
"For too long, teams have been limited by static segments and manual workflows that can’t keep pace with the dynamic context of the mobile-first customer," said Mike Herrick, CTO, Airship. "To bridge this gap, our platform ingests vast streams of real-time data to move beyond simple automation into true cross-channel orchestration. Our AI agents then close the loop between testing, learning, and action at a speed and scale that was previously impossible – while maintaining human in control of the processes. Elevate'26 is the perfect venue to show how we are empowering teams to connect in a more personalized way with every customer and translate them into real results."
About Airship
Airship is the only mobile-first customer experience platform that empowers brands to build unified cross-channel experiences and AI-powered, orchestrated journeys that drive measurable results at scale. For over 15 years, Airship has pioneered mobile innovation — with industry-first push notifications, mobile wallet passes, in-app messages, and AI agents — developing mobile expertise that’s unmatched across industries and global markets. Airship enables product and marketing teams to quickly launch personalized, AI-powered experiences across app and web, turning ordinary customer interactions into repeatable conversions. Thousands of top global brands trust Airship to deliver sustainable revenue growth, lasting loyalty, and meaningful impact.
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