Eckoh, a global leader in secure customer engagement for human and AI agents, has formed a strategic partnership with boost.ai, a leading provider of AI-powered customer experience solutions. This collaboration combines Eckoh’s patented, PCI DSS Level 1 and SOC2-accredited data and payments security platform with boost.ai’s generative AI agents, enabling enterprises in regulated industries to handle sensitive customer information and payments securely during automated interactions.
Quick Intel
Regulated industries have long faced a tradeoff: while chatbots and AI agents efficiently resolve 70% of tier-1 queries in leading financial institutions, handling sensitive requests—such as payments or personal data updates—has remained challenging due to security and compliance risks. This partnership removes that limitation by embedding Eckoh’s proven secure engagement technology directly into boost.ai’s AI agents.
Sensitive information is tokenized or masked before ever reaching storage or third-party systems, ensuring privacy, PCI DSS compliance, and protection against breaches. The result is a seamless, intelligent experience where customers can complete high-stakes interactions through AI without fear of data exposure, while organizations reduce operational costs, improve resolution rates, and maintain regulatory adherence.
“This partnership is a game-changer for regulated industries,” said Nik Philpot, CEO of Eckoh. “Our mission has always been to protect sensitive customer data wherever it’s shared. By joining forces with boost.ai, we’re enabling organizations to embrace the power of AI-driven automation with complete confidence. Together, we’re delivering a new standard for secure, intelligent customer engagement that combines innovation and trust.”
“This collaboration is about more than technology. It’s about transforming the way businesses interact with their customers,” said Jerry Haywood, CEO of boost.ai. “By combining our expertise in conversational AI with Eckoh’s unparalleled security solutions, we’re enabling enterprises to deliver exceptional customer experiences that are both intelligent and secure. Together, we’re redefining what’s possible in regulated industries.”
The joint solution empowers enterprises to automate more of the customer journey—particularly complex and regulated touchpoints—while preserving trust and compliance. This advancement supports the growing adoption of agentic AI in customer service, where security and data protection are non-negotiable prerequisites for scale.
About Eckoh
Eckoh is a global leader in secure customer engagement for human and AI agents. Protected by multiple patents, our solutions ensure that consumer’s sensitive personal and payment data is secure and not shared or stored when engaging with either human or AI agents in contact centers. This allows organizations to be not just compliant but truly secure, increase efficiency, lower operational costs, and provide an excellent customer experience. We're trusted by many of the world's leading brands to help them manage the personal data from customer enquiries and transactions safely. Our solutions enable enquiries and transactions to be performed securely and help protect sensitive personal data across any customer engagement channel and device the customer chooses. Eckoh has been a PCI DSS Level One Accredited Service Provider since 2010, and our award-winning technology is trusted by some of the world’s largest enterprises across industries including financial services, healthcare, retail, and utilities. Learn more at www.eckoh.com.
About boost.ai
Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates, and full hybrid control through seamless orchestration of traditional NLU and LLMs. With over 650 successful deployments, 600 live AI agents, and more than 150 million automated conversations, boost.ai helps enterprises around the world resolve with confidence, automate at scale, and trust every conversation.
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