DriveCentric launches three new agentic AI agents — Nurture, Prospect, and Sales — to autonomously handle after-hours lead response, proactive outreach, and customer retention, built natively on over a decade of automotive-specific data.
Quick Intel
DriveCentric, the dealer industry's leading Customer Engagement Platform, today announced the expansion of its agentic AI capabilities with a new suite of agents designed to augment and scale dealership operations across every department.
Built natively within the DriveCentric platform, the new agents build on a foundation that already powers AI-driven engagement for thousands of dealerships. Where DriveCentric's AI has long helped teams work smarter through tools like Automation Hub and Genius Reply, these agents go further by autonomously executing critical workflows that dealership teams struggle to cover consistently: after-hours lead response, proactive database outreach, and long-term customer retention.
Three Purpose-Built AI Agents for Dealerships
The expansion introduces three specialized agents:
Each agent is managed through a new experience layer that gives dealers full visibility and coaching tools, along with a centralized dashboard to monitor performance, refine strategies, and stay in control of every customer interaction.
Built on a Decade of Automotive Intelligence
Unlike generic AI tools adapted for automotive, DriveCentric’s agents are trained on more than ten years of dealership engagement data, vehicle interest, financing behaviors, trade-in cycles, and ownership timelines. This industry-specific intelligence enables natural and relevant conversations that feel authentic rather than scripted.
Matt Leone, CEO of DriveCentric, said: "DriveCentric has been leading AI innovation for dealerships and the data we've built across every customer touchpoint is allowing us to accelerate faster than ever. We're continuing to expand what our platform can do autonomously, giving dealerships more agents that create and manage the customer experience across the entire ownership journey. We have a deep roadmap of new agents planned for this year, all designed to help dealerships optimize engagement, all natively built and centralized on our customer card."
DriveCentric is not just a system of record — it is a system of engagement fueled by a system of context. The platform’s Customer Card owns the full customer history needed to provide the AI with the context that drives efficiencies, scale, and growth. The AI agents work across departments, turning that context into action and helping dealerships operate at a scale that manual processes cannot match. Every interaction, handoff, and result is visible in one place.
Early results show measurable impact, including faster lead response times, higher appointment show rates, more reactivated opportunities from existing databases, and stronger long-term customer lifetime value.
About DriveCentric
DriveCentric delivers AI-powered CRM and engagement technology built specifically for dealerships. The platform helps teams create modern, personalized customer experiences across messaging, digital retailing, and every key communication channel. Backed by more than a decade of automotive data and purpose-built intelligence, DriveCentric helps dealerships engage customers across the full ownership lifecycle.
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