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Enterprises striving to orchestrate complex IT processes across disparate systems now have a powerful new integration at their disposal. Camunda has announced new, certified integrations with ServiceNow, designed to model and execute long-running, end-to-end processes while maintaining ServiceNow as the central system of record.
Camunda has launched new, certified integrations with the ServiceNow platform.
A Camunda connector is available on the Camunda Marketplace for ServiceNow APIs.
A certified Camunda Spoke is available on the ServiceNow Store for pre-packaged deployment.
The integrations allow process orchestration across systems, people, and AI agents using BPMN/DMN.
This approach minimizes customization and increases automation agility for IT processes.
Use cases include streamlining IT asset onboarding and accelerating incident resolution.
The new integrations are available through two primary channels. A Camunda connector for calling ServiceNow APIs is now available on the Camunda Marketplace. More significantly, a certified Camunda Spoke is available on the ServiceNow Store. This pre-packaged, certified integration drastically reduces setup time and complexity, allowing teams to quickly operationalize Camunda's orchestration capabilities within their existing ServiceNow environments. This approach supports governance and increases automation agility across distributed teams.
The core value of this partnership lies in orchestrating complex, long-running IT processes. Organizations can use Camunda to model processes with BPMN and DMN standards, leveraging its powerful orchestration engine while keeping all records within ServiceNow. This provides improved visibility, flexibility, and integration across heterogeneous IT environments. Daniel Meyer, CTO of Camunda, stated, “With Camunda, organizations can utilize ServiceNow even further – orchestrating long-running, end-to-end IT processes with visibility and governance."
This collaboration is strategically positioned to help customers operationalize AI at scale. The Camunda Spoke is built on the ServiceNow AI Platform, enabling seamless integration of agentic AI capabilities. This brings data and workflows together to accelerate enterprise transformation. Alix Douglas, GVP of partner solutions at ServiceNow, said, “This collaboration showcases what’s possible when deep domain expertise meets a purpose-built platform for AI innovation at scale."
By providing a certified, streamlined integration path, Camunda and ServiceNow are empowering enterprises to move beyond siloed automation. This enables a more transparent, flexible, and scalable approach to managing critical IT operations, from asset management to incident resolution, ultimately unlocking greater value from their IT investments.
About Camunda
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences.
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