Today, the company formerly known as CallBotics rebranded as Orvera AI. The CAIP category serving enterprise contact centers has moved past the vocabulary of "bots". Industry research projects that by the end of 2027, virtual assistants and conversational AI agents will automate approximately 70 percent of customer service and support interactions within enterprises that have deployed conversational AI solutions, up from approximately 50 percent in 2025. Enterprise buying committees are evaluating CAI platforms through a single RFP that spans voice, chat, email, and live AI assistance for human representatives.
Orvera AI delivers multi-modal and omnichannel AI agents with deep specialization in Voice AI.
Platform includes live AI Agent Assist for real-time representative support and AI Auto QA for auditing human-handled conversations.
Unified architecture brings together multilingual NLU, agentic planning, workflow execution, and governance.
First AI agent live within 48 hours with no-cost white-glove implementation included.
Serves retail, financial services, healthcare, telecommunications, travel & hospitality, utilities, and BPOs.
Industry research projects 70% automation of customer service interactions by end of 2027.
"CallBotics was the right name for our first chapter in voice AI. Orvera AI reflects the platform we have become and the future of enterprise customer operations." - Ali Merchant, CEO of Orvera AI
"When we started, voice AI was the frontier in enterprise contact centers," said Ali Merchant, CEO of Orvera AI. "It was the hardest channel to get right, and CallBotics was the right name for that first chapter. But the needs of enterprise customer operations have expanded. What began with voice has evolved into an agentic conversational AI platform across omnichannel AI agents, Agent Assist, AI Auto QA, and Voice of Customer intelligence. Orvera AI is the name that now reflects the platform we have become and the future we are building toward."
Orvera AI is an Agentic Conversational AI Platform built for enterprise contact centers across industries, including BPOs. The platform delivers multi-modal and omnichannel AI agents, with deep specialization in Voice AI. For human-agent operations, Orvera AI provides live AI Agent Assist and AI Auto QA. Agent Assist supports representatives in the moment with approved knowledge, next-best actions, escalation cues, and summaries during complex customer interactions. AI Auto QA audits human-handled conversations, giving contact center leaders consistent quality visibility across every customer interaction. Orvera AI runs on a unified architecture that brings together multilingual natural language understanding, agentic planning, workflow execution, and governance across every customer interaction channel.
Implementation and Availability
The product, team, and engineering roadmap are unchanged. Orvera AI continues to build the first AI agent within 48 hours, with no-cost white-glove implementation.
About Orvera AI
Orvera AI is an Agentic Conversational AI Platform built for enterprise contact centers across retail, financial services, healthcare, telecommunications, travel & hospitality, utilities, and BPOs. The platform delivers multi-modal and omnichannel AI agents, with deep specialization in Voice AI. For human-agent operations, Orvera AI provides live AI Agent Assist and AI Auto QA. Agent Assist supports representatives in the moment with approved knowledge, next-best actions, escalation cues, and summaries during complex customer interactions. AI Auto QA audits human-handled conversations, giving contact center leaders consistent quality visibility across every customer interaction. Orvera AI runs on a unified architecture that brings together multilingual natural language understanding, agentic planning, workflow execution, and governance across every customer interaction channel. First AI agent can go live within 48 hours, with no-cost white-glove implementation included as part of every enterprise deployment.
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