Boost.ai has introduced Adaptive Voice, a new core functionality in its conversational AI platform that combines Express Voice (Speech-To-Speech) and Enterprise Voice (Speech-To-Text/Text-To-Speech) to dynamically adapt voice approaches across customer journeys, balancing natural speed with full compliance and control.
Quick Intel
Boost.ai, a leader in AI-powered customer experience solutions for regulated industries, has unveiled Adaptive Voice as a major enhancement to its conversational AI platform. This innovation addresses the longstanding challenge in voice AI: delivering instant, natural interactions without compromising the structure, oversight, and compliance essential in sectors like finance and healthcare.
Customer expectations for AI self-service continue to grow, demanding seamless and immediate responses. Simultaneously, regulated organizations face stringent requirements for governance, auditability, and control. Adaptive Voice resolves this tension by allowing dynamic application of different voice technologies throughout the user journey—all within one continuous conversation.
For straightforward queries, the system uses Boost.ai's Express Voice (Speech-To-Speech) for rapid, fluid exchanges that feel highly natural. When complexity rises or regulatory needs demand greater precision—such as handling sensitive data, detailed disclosures, or high-stakes decisions—the platform transitions to its Enterprise Voice pipeline (Speech-To-Text/Text-To-Speech), enforcing structured oversight and full compliance.
"Until now, enterprises had to choose between voice AI that either felt human or stayed compliant. Adaptive Voice ends that compromise," said Jerry Haywood, Chief Executive Officer of Boost.ai. "Our platform gives organizations the flexibility to design the right experience for every moment in the customer journey — delivering high-quality, natural interactions while dynamically applying the level of precision, governance, and control required."
This adaptive capability empowers enterprises to extend voice automation into more sophisticated and regulated interactions while preserving a unified, high-quality customer experience. It supports confident scaling across both low-complexity and mission-critical use cases.
"Each update to the Boost.ai platform is made possible by incredible strides in design engineering for agentic AI in high-risk settings. We've built the guardrails and controls that maintain accuracy and scalability as foundations of every conversation," said Samantha Rosendorff, Vice President of Global Pre-Sales Engineering. "Adaptive Voice extends that work, providing an exceptional customer experience with all the flexibility our brands require to control their narrative and their brand identity."
By orchestrating traditional NLU and LLMs with enterprise-grade reliability, Boost.ai enables organizations to automate at scale, resolve issues with confidence, and trust every interaction.
About boost.ai
Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates, and full hybrid control through seamless orchestration of traditional NLU and LLMs. With over 650 successful deployments, 600 live AI agents, and more than 150 million automated conversations, boost.ai helps enterprises around the world resolve with confidence, automate at scale, and trust every conversation. Proven performance and enterprise-grade reliability make boost.ai the partner of choice for leading brands across the world, including Nordea, Credit Union of Colorado, Sage, DNB, Trading 212, and more. Boost.ai is recognized as a Leader in Gartner's 2025 Magic Quadrant for Conversational AI Platforms.
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