Bell Integration has been awarded the Implementation Partner of the Year by NICE, a global leader in AI-powered contact center software. This prestigious recognition highlights Bell’s exceptional contributions to the global adoption of CXone Mpower, NICE’s advanced AI-driven customer service platform. Winners were selected based on technical expertise, advanced certifications, and a proven track record of delivering high-impact, innovative digital transformation solutions.
Top Honors: Awarded NICE Implementation Partner of the Year for excellence in CXone Mpower deployment.
Specialized AI Workforce: Bell features over 350 dedicated AI practitioners focusing on agentic AI and orchestration.
Strategic Partnership: Recognizes Bell’s role as a NICE CX AI Gold Partner, providing end-to-end transformation.
Core Technologies: Expertise spans NICE CXone, Enlighten, and NICE Cognigy solutions.
Global Scale: Bell Integration employs over 1,000 people globally, supporting the full IT lifecycle from consulting to managed services.
Sector Expertise: Trusted by global financial institutions, telecommunications providers, and government organizations.
The partnership between Bell Integration and NICE is built on a shared vision of an "AI-first" strategy for customer experience. By combining NICE’s industry-leading CXone platform with Bell’s extensive experience in AI orchestration, the collaboration helps contact centers worldwide improve operational efficiency and customer satisfaction. Bell’s ability to deliver a unified engagement journey allows organizations to manage information seamlessly while gaining real-time insights into customer behavior.
A key focus of the Bell-NICE alliance is boosting agent productivity through intelligent automation. The implementation of CXone and Enlighten tools empowers human agents to focus on complex tasks while AI handles routine interactions. This approach not only improves the overall customer journey but also ensures that the underlying IT infrastructure is scalable, resilient, and sustainable for long-term growth.
“This collaboration brings together two industry innovators to accelerate the adoption of cutting-edge AI technologies, enhancing customer experience and operational efficiency in contact centres worldwide,” said Faisal Abbasi, AI & Data Executive Director at Bell Integration. “Our strategic relationship with NICE continues to expand as we deliver complete solutions.”
Erika Sullivan-Pond, Partner Manager at Bell Integration, added: “Bell Integration’s partnership with NICE is a genuine pleasure. They are a true strategic partner and a fantastic organisation to work with. Our shared vision for the future of customer experience, built around an AI first strategy, is closely aligned.”
Founded in 1995, Bell Integration is an IT services, system integrator, and consulting business specializing in Cloud, Data Center Migration, and AI. With a workforce of over 1,000 people globally, including 350 AI specialists, Bell supports the full IT life cycle—from technology provision and strategic consulting to managed services and asset retirement.
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