Automation Anywhere, a leader in agentic automation and orchestration for the enterprise, today announced entry into a definitive agreement to acquire Boost.ai from Nordic Capital. Boost.ai is a leading enterprise conversational AI company whose global customers rely on its voice AI solutions to enhance customer experience. The transaction is expected to close in Q4 2026, subject to customary regulatory approvals and closing conditions. Conversational AI is finally connected to the work Automation Anywhere to acquire Boost.ai.
Second AI acquisition in a year will extend Automation Anywhere's leadership from employee service to customer-facing conversational and voice AI, creating the most complete offering for the Autonomous Enterprise.
The acquisition will mark another major step toward Automation Anywhere's vision of the Autonomous Enterprise, an operating model in which business functions can run up to 80% autonomously or with AI assistance. Boost.ai will extend that vision into customer experience, so AI can take a request from a customer or employee and carry it through to middle- and back-office execution. It follows Automation Anywhere's acquisition of Aisera in late 2025, which added enterprise knowledge and automated employee service to the platform.
"As we help our customers increase autonomy and maximize return on their AI investments, this acquisition will take our market-leading offering to the next level," said Mihir Shukla, CEO and Chairman of Automation Anywhere. "Every enterprise runs on three kinds of work: serving customers, supporting employees, and running the business. Most run in isolation. With Automation Anywhere and Boost.ai, we intend to be the leading offering to give every enterprise an autonomous operation that listens, decides, and acts across all three."
Boost.ai: Conversational and Voice AI Built for Regulated Industries
"Boost.ai's deep expertise in regulated industries has proven that conversational and voice AI can operate at enterprise scale with the reliability, compliance, and governance that regulated industries require," said Jerry Haywood, CEO of Boost.ai. "By joining Automation Anywhere, we can connect the conversation, including voice, directly to the systems and people who get the work done, so a customer's request is handled from start to finish."
Better Together: Completing the Conversation-to-Outcome Loop
"The real transformation from AI will come when enterprises stop measuring agents and start redesigning how work gets done around outcomes," said Ankur Kothari, co-founder and Chief Operating Officer of Automation Anywhere. "With Boost.ai, we would complete what we call the Conversation-to-Outcome Loop. A customer or employee expresses what they need; AI understands the intent and context; it reasons within company rules, coordinates agents, people and systems; and finally executes the work across connected enterprise applications and systems required to deliver the outcome."
With the acquisition of Boost.ai – combined with its recent acquisition of Aisera – Automation Anywhere would have the most complete offering in the market to deliver autonomous work across the three critical business motions that all enterprises must transform in the AI era:
Autonomous Customer Operations: Connects customer intent expressed through voice, chat, digital channels, and AI agents to the work required to deliver the outcome.
Autonomous Employee Operations: Combines AI-powered employee service with agentic automation to resolve employee requests across IT, Finance and HR, with people handling judgment and exceptions.
Autonomous Business Operations: Uses the agentic automation platform to orchestrate business-critical processes end-to-end across ERP, CRM, and other enterprise applications.
About Automation Anywhere
Automation Anywhere is a global leader in agentic automation and orchestration for the enterprise. For more than 20 years, the company has unleashed human potential through automation.
