Aurora Mobile Limited ("Aurora Mobile" or the "Company"), a leading provider of customer engagement and marketing technology services, today announced that its AI-first customer engagement platform, EngageLab, has officially launched an innovative AI-Powered Conversational Sales Solution. Developed in response to increasingly stringent customer response demands and surging acquisition costs in the global market, this scalable solution introduces an "unlimited support agents" model designed to accelerate B2B revenue growth.
EngageLab launches AI-powered conversational sales solution with "unlimited support agents" model (no per-seat pricing).
Solution combines omnichannel aggregation with AI-driven collaboration across WhatsApp, Web, and App.
AI agents handle 24/7 multilingual reception and initial lead qualification using BANT framework (Budget, Authority, Need, Timeline).
Axios Management Japan covered 37.5% of system costs in week one by recovering cross-time-zone leads.
Addresses the "Golden 5-Minute" rule requiring response times under one minute for peak conversion.
Seamless handover from AI to human SDRs for high-scoring leads.
For the past decade, the golden rule of B2B customer acquisition has been the traditional "funnel model": attract visitors through content, guide them to fill out lengthy forms, route the data into a CRM system, and wait for sales reps to follow up via phone hours or even days later.
However, this logic, heavily reliant on "asynchronous communication," is facing a structural collapse. As early as 2007, the Harvard Business Review's "Golden 5-Minute" rule pointed out that failing to respond within five minutes of a customer inquiry causes lead conversion rates to plummet exponentially. Today, with the ubiquity of instant messaging and AI, buyer behavior has irrevocably changed. Five minutes is now the absolute maximum acceptable wait time, and numerous modern studies indicate that response times must be compressed to under one minute.
When decision-makers land on a company's website with clear pain points and budgets, their buying intent is at its absolute peak. At this critical juncture, cold forms and agonizing wait times create massive friction. Every second lost is an opportunity wasted.
To tackle this challenge, EngageLab's Conversational Sales solution completely upends the traditional passive-waiting model. Implementing this solution fundamentally helps businesses recalculate their true Return on Investment (ROI):
On the Cost Side (Breaking HR Bottlenecks and Traditional Pricing Traps): The solution deeply integrates top-tier AI capabilities, such as GPTBots.ai. AI agents handle 24/7 multilingual reception and initial lead qualification, drastically cutting human customer service costs and eliminating the need for night-shift staffing. Most disruptively, EngageLab introduces an innovative "Unlimited Support Agents" mechanism. This liberates enterprises from the outdated practice of paying hefty "per-user licenses" for idle accounts, enabling true performance-based pricing and driving software operational costs down to a bare minimum.
On the Revenue Side (BANT Qualification and Ultimate Conversion): Leveraging the powerful omnichannel capabilities of EngageLab LiveDesk, the system seamlessly integrates mainstream communication channels including WhatsApp, Web, and App. During natural, multi-turn conversations with customers, the AI automatically and precisely scores leads based on the BANT framework (Budget, Authority, Need, Timeline). When a high-scoring "golden lead" emerges, the system executes a seamless, context-rich handover from AI to human Sales Development Representatives (SDRs). This ensures the customer is engaged by an expert within that crucial "one-minute" window of peak intent, pushing closing efficiency to its absolute limit.
The explosive commercial potential of EngageLab's Conversational Sales solution has already been validated with real-world data in global business scenarios.
Take Axios Management Inc., a renowned property management company in Japan, as a prime example. The company provides Japanese real estate investment and management services to overseas investors. Their challenge was highly representative: due to significant time zone differences, a massive volume of inquiries from high-net-worth clients in Europe and the Americas occurred late at night. Historically, the lack of a real-time response mechanism caused these high-value leads to simply slip away.
After adopting EngageLab LiveDesk combined with AI agents, Axios Management quickly built a seamless "AI + Human" collaborative system across WhatsApp and other channels. The results were immediate: within the first week of deployment, the direct revenue generated simply by recovering cross-time-zone leads covered 37.5% of their total system investment.
Mr. Tsuyoshi Hikichi, Representative Director of Axios Management, commented: "The volume of web inquiries is steadily increasing, and everything is moving exactly in the direction we hoped for. We are confident that with EngageLab's system, we will continue to secure a growing number of new orders."
"In an economic cycle characterized by slowing market growth and tightening budgets, the growth engines of the future must be built on exceptional conversion efficiency and ultimate cost control," said Tanya Quan, Marketing Director at EngageLab. "Conversational Sales is more than just a tool upgrade; it is a fundamental reinvention of how businesses connect with their customers. EngageLab will continue to empower global enterprises to achieve genuine efficiency through cutting-edge technology and deep localized services."
About EngageLab
EngageLab is an AI-first customer engagement platform that helps you build stronger customer relationships with AI agents, unified customer data, and reliable delivery across channels.
About Aurora Mobile Limited
Founded in 2011, Aurora Mobile is a leading provider of customer engagement and marketing technology services. The Company is dedicated to empowering global enterprises with stable, efficient, and intelligent customer interaction solutions. Leveraging its first-mover advantage in mobile messaging, Aurora Mobile has evolved into a comprehensive platform that integrates Omnichannel Engagement, AI-Driven Marketing, Advanced AI Customer Support, and Frictionless Identity Security. Through its flagship brand EngageLab and its robust AI infrastructure GPTBots.ai, the Company helps businesses achieve seamless customer reach, automate complex marketing journeys, and optimize service efficiency with AI agents, accelerating digital transformation for clients worldwide.
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