ASAPP, a leading provider of AI-powered contact center software, has earned HITRUST e1 Certification for its Customer Experience Platform (CXP). This certification validates ASAPP’s commitment to foundational cybersecurity controls, robust data privacy, and comprehensive information risk management, ensuring its AI-native solutions meet rigorous enterprise-grade security standards in regulated industries.
As organizations increasingly rely on AI systems capable of autonomous action, the need for proven security, data protection, and governance has become paramount. ASAPP’s HITRUST e1 Certification provides customers—particularly in highly regulated sectors—with confidence that its platform operates within a framework of validated controls. This achievement removes barriers to adoption while reinforcing ASAPP’s mission of delivering trustworthy, enterprise-ready AI.
“As enterprises adopt AI systems that can act autonomously on their behalf, the need for rigorous security, data protection, auditability, and control becomes critical," said Priya Vijayarajendran, CEO, ASAPP. "Our customers are deploying AI that resolves customer issues, drives revenue, and makes real-time decisions, which means they need absolute confidence that these systems operate within a framework of proven security and compliance. Achieving HITRUST certification gives them that assurance and strengthens our mission of delivering enterprise AI that organizations can trust and deploy with confidence today."
"ASAPP is committed to protecting customer data with the same discipline we apply to building our platform," said Khash Kiani, VP of Security, Trust, and IT at ASAPP. "Our security controls are engineered from the ground up, not added as an afterthought. For customers in highly regulated industries, HITRUST certification removes a critical barrier to adopting AI with confidence."
“The e1 provides the right level of information security assurance for organizations that pose low levels of risk,” said Jeremy Huval, Chief Innovation Officer at HITRUST. “The e1 also provides an excellent starting point for organizations wanting to mature their risk management, privacy, and compliance programs and establish a strong foundation to progress to higher levels of assurance. Congratulations to ASAPP for successfully demonstrating foundational cybersecurity.”
About ASAPP
ASAPP is an artificial intelligence solution provider committed to solving the toughest problems in customer service. Its AI-native Customer Experience Platform, powered by GenerativeAgent®, integrates with existing systems and uses generative, personalized interaction to bring radical efficiency to every customer workflow. Because we automate what was previously impossible to automate, our AI-native solutions deliver more than efficiency gains. They redefine the role of AI in the contact center and lay the groundwork for businesses to reimagine their customer experience delivery for the agentic enterprise. ASAPP delivers personalized, context-aware interactions by giving every customer their own AI agent powered by their interaction history and enterprise data.
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