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Applause, the world leader in digital quality and crowdtesting, is participating in the 12th annual Chatbot Summit, titled "Mastering Agentic AI, Together," taking place at the Ritz-Carlton Berlin on March 24-25, 2026. The company will demonstrate its fully managed AI testing and training services at its booth, while Senior Director and Automation Practice Lead Adonis Celestine delivers a keynote on ensuring safe and reliable chatbots through AI-enhanced crowdtesting and blended evaluation strategies.
Applause’s participation underscores its role as a trusted partner to leading AI innovators, providing comprehensive quality practices throughout the software development lifecycle (SDLC). By combining advanced automation with a vast, diverse global testing community, Applause enables safe, reliable deployment of chatbots and agentic AI without adding operational burden.
On March 25 at 1515 hours, Adonis Celestine will present real-world insights into preventing common AI performance pitfalls. The session explores integrating automated tools for model scoring and drift detection with human-validated input from independent testers. This hybrid method delivers robust evaluation, early issue detection, and sustained reliability, helping organizations mitigate risks that lead to customer dissatisfaction and reputational harm.
At the summit booth, Applause experts will detail its award-winning offerings tailored for agentic and generative AI:
These capabilities ensure chatbots and AI agents perform consistently across complex environments while maintaining high standards of safety and inclusivity.
Applause will release its fourth annual State of Digital Quality in AI report next week at https://stateofdigitalquality.com/. Drawing from surveys of over 1,000 software professionals and end users, platform analytics, customer interviews, and expert analysis, the report examines key trends, challenges, and strategies for maximizing value from AI investments.
Adonis Celestine, an automation expert, QA thought leader, author, and public speaker, brings deep experience to these discussions on advancing AI quality.
About Applause
Applause is the world leader in digital quality — built by innovators, powered by people and dedicated to the comprehensive digital testing and feedback needs of our global enterprise customers. Our fully managed solutions harness a powerful combination of community-based testing and advanced technology to ensure organizations can move quickly to release apps, devices and experiences that are consistently functional, intuitive and inclusive in any market. Our experts steward customers through the entire testing process, from strategy through execution, at every stage of the software development lifecycle. And, we seamlessly supplement existing resources, providing actionable, real-time insights that drive customer retention and revenue. With specialties including accessibility, AI and payment testing, we’re proud to be an essential partner to the most innovative names in the digital economy, as we work together to ensure technology works for everyone, everywhere.
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