Aisera, a leading provider of agentic AI solutions, and EMET Group, a prominent professional services firm, announced an exclusive partnership to accelerate Aisera’s expansion into Israel. This collaboration, revealed in Santa Clara, California, aims to transform enterprise service delivery in IT, HR, and customer support by deploying Aisera’s autonomous AI agents in one of the world’s most innovative tech markets.
Aisera’s agentic AI platform uses a multi-agent system with advanced reasoning and orchestration to understand natural language, interpret context, and autonomously execute tasks. This enables personalized, proactive resolutions across complex use cases, achieving a 75% auto-resolution rate and up to $5 million in cost savings, as demonstrated by clients like Workday, Adobe, and Zoom. The platform integrates seamlessly with existing enterprise systems, streamlining operations in IT, HR, and customer service. Its TRAPS framework ensures compliance with stringent data protection standards, critical for Israel’s highly regulated sectors like banking and healthcare.
“We are proud to launch Aisera’s market-leading AI agents in Israel,” said Yael Rubinstein, CEO at EMET-Data. “This solution is particularly valuable for organizations with enterprise service centers looking to automate and streamline support and operations.” EMET Group, publicly traded on the Tel Aviv Stock Exchange (TASE: EMCO) and backed by FIMI Opportunity Funds, brings extensive expertise, serving over 1,500 clients, including Israel’s major banks, telecoms, and government agencies.
Israel’s robust AI ecosystem, with over 430 startups and a National AI Program driving innovation, makes it an ideal market for Aisera’s expansion. The program, supported by government resolutions like No. 212 (August 2021), allocates funding for high-risk, high-reward AI research and fosters collaboration between academia, industry, and government. Aisera’s partnership with EMET positions it to tap into this ecosystem, delivering scalable AI solutions to enterprises seeking efficiency and innovation. “Partnering with EMET Group marks an important milestone in Aisera’s global expansion,” said Abhi Maheshwari, CEO at Aisera, emphasizing the potential for transformative service experiences.
EMET Group’s 2023 revenue of over 1.5 billion shekels and 1,700+ employees underscore its market strength, while Aisera’s recognition in Gartner’s 2024 Magic Quadrant for AI in IT Service Management highlights its global leadership. The partnership builds on Aisera’s prior collaborations, such as with Carahsoft for public sector AI solutions, and aligns with Israel’s focus on ethical AI and talent development, as outlined in its National AI Program.
This partnership empowers Israeli enterprises to leverage Aisera’s agentic AI for faster resolutions and cost efficiencies, reinforcing Israel’s position as an AI innovation hub.
Aisera enables businesses to deliver transformative work experiences, enhance productivity, and reduce business-wide operational costs through its industry-leading Agentic AI platform. In September 2024, Aisera was named a top-two global leader in Gartner’s Magic Quadrant for AI Applications in IT Service Management and recognized for its leadership in Conversational AI across IT and employee experience by leading analysts including Gartner, Forrester, and IDC.
Founded in 2017, Aisera is backed by top-tier investors, including Menlo Ventures, True Ventures, Norwest, Goldman Sachs, ThomaBravo, Cisco Ventures, and Workday Ventures. Aisera’s products and solutions are in production and delivering value at some of the world’s most prominent brands and Fortune 500 enterprises including Workday, BDO, Snowflake, Grant Thornton, Gilead, Adobe, Zoom, Goldman Sachs, and others.
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