Airties, a global leader in AI-driven software that improves connectivity experience for ISP subscribers, has introduced Airties Aura, an Agentic AI engine that autonomously diagnoses and fixes connectivity issues for homes and SMBs across the customer lifecycle. Announced on September 8, 2026, Aura, short for Agentic AI that Understands, Reasons and Automates, powers all Airties platforms for managing connectivity, device, and application data from the connected home or business.
Airties Aura is Airties' Agentic AI engine for the entire portfolio, bringing interactive, automated workflows that diagnose issues and act on them directly, shrinking the time between spotting a problem and fixing it. The engine delivers personalized intelligence and action for every persona it serves, from network engineers and care agents to marketing teams and subscribers, each getting exactly what their role needs. It integrates with Airties' overall ecosystem, powering all connected homes and businesses and works across broadband gateways, extenders, applications and connected devices.
Aura brings a broad set of capabilities to how operators run their networks and support their subscribers, built on Airties' foundation of AI/ML-driven connectivity intelligence drawn from more than 50 million connected homes and businesses. These capabilities include agentic automation, enabling agents to take controlled autonomous action based on clear recommendations; tailored responses to the person making queries, including quick summary for frontline agents, full diagnostic report for engineers, or plain-English explanation for subscribers; integration with Airties' platforms and interfaces operators already use, including Careview, surfacing AI-generated summaries and recommended actions directly inside existing workflows, plus open, agent-to-agent interoperability; human-in-the-loop governance that ensures transparency and provides operators control of which actions run autonomously and which require approval; and automated and scalable anomaly and threat detection across home and SMB networks, aggregating device and network telemetry to enable subscriber-level protection and proactive remediation.
Aura's answers and actions are tailored to whoever is asking. For subscribers, Aura powers agentic AI self-care directly inside the apps they already use, interacting with the subscriber, understanding and recommending resolution for common issues, from restarting a node to setting up a guest network, in plain language and without a call to support. For customer care, Aura pairs conversational recommendations and AI-assisted diagnostics with next-best actions grounded in operator-owned data, and cross-references each case against the full subscriber base in real time to catch fleet-wide patterns. For marketing teams, Aura helps launch personalized services, identifies behavioral trends, anticipates churn risk, and lets teams query audiences through natural language. For network operations and engineering, Aura enables safe, auditable automation at scale, including firmware rollout and rollback management, remote troubleshooting, targeted configuration testing, and real-time KPI monitoring.
Airties Aura is designed to help operators move from fragmented AI experimentation to scalable, supervised automation across customer care, marketing and network operations, while maintaining transparency, safety and operational control. With its first deployment at Turknet and integration across fibre, cable/DSL, and fixed wireless access deployments, Aura positions ISPs to improve broadband experiences, drive greater efficiency and better performance across homes and small businesses.
About Airties
Airties empowers operators to provide smooth, smart, secure connectivity. Airties turns smart connectivity into a competitive advantage for operators and enhances how subscribers experience connectivity in the real world: making every connection smarter and more reliable. Airties' AI-driven insights enable operators to lower churn, reduce expenses, boost satisfaction, and attract new customers. Across departments, from engineering to marketing, Airties helps increase efficiency, accelerate innovation, and design smarter campaigns. Airties' holistic suite of hardware-agnostic software enables ISPs to manage connectivity, based on leading industry standards and open-source software, across their fibre, cable/DSL, and fixed wireless access (FWA) deployments. Airties' customers include leading service providers such as AT&T, Cox, Deutsche Telekom, Telia, Telstra, T-Mobile US, Vodafone, and many others across the world.
