Airship, a leader in cross-channel customer experience solutions, has introduced Airship AI Agents, a suite of task-specialized intelligent agents designed to automate the creation, testing, and optimization of customer experiences across apps, websites, and all channels. These agents enable brands to deliver personalized, goal-driven outcomes at unprecedented speed and scale while maintaining human oversight and brand integrity.
Airship AI Agents automate creation, testing, and optimization of customer experiences.
Scene AI Agent creates branded onboarding flows and surveys for engagement.
Experimentation AI Agent optimizes messages and experiences via multivariate tests.
Recommendation AI Agent provides actionable next steps for performance gains.
Accessibility AI Agent ensures compliance with standards like EU Accessibility Act.
Brand Hub maintains brand voice, tone, and visual identity across all content.
Airship AI Agents streamline the entire customer experience lifecycle, from crafting personalized cross-channel messages to optimizing app and website interactions. Unlike generic AI tools, these agents work independently or collaboratively to achieve specific business goals, such as increasing conversions or enhancing engagement. The system’s no-code platform empowers marketing and product teams to operate without developer support, closing the loop between testing, learning, and action.
The Scene AI Agent transforms simple prompts into interactive, fully-branded experiences like onboarding flows and branching surveys, driving zero-party data collection for personalization. The Experimentation AI Agent conducts complex multivariate tests to identify the most effective messages and experiences, continuously optimizing for business goals. Meanwhile, the Recommendation AI Agent delivers clear, actionable insights, enabling teams to implement performance improvements with minimal effort.
The Accessibility AI Agent proactively ensures compliance with critical standards, such as the EU Accessibility Act effective June 28, reducing legal and financial risks. All agents operate within the Airship Brand Hub, which enforces adherence to a brand’s unique voice, tone, and visual identity. This ensures that AI-generated content maintains brand integrity while enabling rapid, scalable production. “For too long, teams have been stuck in a cycle of manual creation and analysis that prevents them from moving at the speed of their customers,” said Mike Herrick, CTO, Airship. “Airship AI Agents now close the loop between testing, learning and action at a speed and scale that was previously impossible.”
Airship’s AI Agents prioritize human oversight, allowing teams to adjust the level of autonomy while retaining full control. This responsible approach ensures transparency and alignment with business objectives. As noted by Forrester Research, “Using AI agents to generate contextual insights and action them in a role- and scenario-relevant way will supercharge insights-driven marketing and sales by enabling differentiated interactions based on relevance, responsiveness, and value, not quantity or scale.”
Airship AI Agents empower brands to deliver high-impact, personalized customer experiences with efficiency and precision. By combining automation, brand safety, and accessibility, Airship is redefining how businesses optimize cross-channel engagement and achieve measurable outcomes.
Airship is trusted by the world's leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences.
Airship's no-code, AI-powered platform makes it easy for marketing, product and growth teams to create, test and orchestrate hyper-personalized experiences across apps, websites, email, SMS, mobile wallets and more. Airship's modular network of AI agents empowers teams to continuously enrich customer data and rapidly launch experiments to confidently improve every interaction and the entire end-to-end customer journey, helping brands drive repeatable conversions, higher lifetime value and durable revenue growth.
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