Agora, Inc. (NASDAQ: API), a global leader in real-time engagement and conversational AI technology, is expanding its AI voice capabilities through a collaboration with Exotel’s programmable voice streaming platform. The integration enables enterprises to deliver scalable, human-like voice bot experiences across multiple channels while abstracting the complexity of telephony and connectivity infrastructure. The partnership is positioned to strengthen real-time conversational AI adoption in high-growth markets such as India and the Middle East.
Quick Intel
AI Voice Infrastructure Expansion Through Strategic Collaboration
Scaling Conversational AI With Real-Time Engagement
The collaboration between Agora and Exotel focuses on enabling enterprises to deploy intelligent AI voice bots that deliver natural, real-time conversations. By integrating Agora’s Conversational AI Engine with Exotel’s AgentStream platform, the solution removes the need for enterprises to manage underlying telephony systems while ensuring seamless connectivity across multiple communication channels.
Exotel’s streaming infrastructure connects AI bots with users across PSTN, WhatsApp, in-app environments, and WebRTC channels. This allows Agora’s AI systems to focus on conversational intelligence while Exotel manages real-time voice transmission and reliability at scale.
Enterprise-Grade Adoption and Use Cases
Exotel currently supports more than 7,000 enterprises globally and facilitates over 25 billion annual conversations across industries such as BFSI, logistics, consumer durables, e-commerce, healthcare, and education. With this integration, enterprises in India and the Middle East gain access to scalable AI voice infrastructure designed to enhance customer engagement, reduce response times, and streamline operational workflows.
The collaboration is expected to enable between 50 and 100 million AI-driven voice interactions annually in these regions. Early enterprise deployments and regional conversational AI trends indicate that automation of routine voice queries can significantly reduce handling times and operational costs while improving customer satisfaction.
AI-Driven Automation and Cost Efficiency
The integrated solution aims to automate approximately 30 to 40 percent of routine customer voice interactions. This shift allows enterprises to reduce operational costs by up to 30 percent while improving service efficiency. The system leverages real-time engagement infrastructure to deliver low-latency responses and maintain conversation quality even under challenging network conditions or in high-noise environments.
Agora’s Conversational AI Engine supports integration with large language models (LLMs), enabling developers to build adaptive, context-aware voice agents. These agents are designed to replicate human-like interaction patterns, including natural interruption handling and dynamic response generation.
Executive Perspective on the Partnership
Tony Zhao, CEO and Co-founder of Agora, said: "Enterprises today are seeking scalable and intelligent AI solutions that can deliver human-like customer experiences in real time. Our partnership with Exotel combines the strengths of Agora's Conversational AI Engine with Exotel's robust programmable voice infrastructure, making it easier for enterprises to deploy AI agents that enhance customer engagement and operational efficiency."
Sachin Bhatia, Co-founder and COO of Exotel, said: "Exotel's programmable streaming infrastructure allows technology providers like Agora to focus on intelligence and experience, while we power the connectivity behind it. This integration showcases how global AI players can build on Exotel AgentStream to bring reliable, high-quality voice interactions to market."
Conclusion
The partnership between Agora and Exotel represents a significant step forward in enterprise conversational AI adoption, particularly in emerging high-growth markets. By combining real-time engagement infrastructure with advanced AI voice capabilities, the collaboration enables organizations to scale automation, improve customer experience, and reduce operational complexity across large-scale voice interaction ecosystems.
About Agora
Agora is the global leader in real-time engagement, providing developers with simple, flexible, and powerful APIs to embed real-time conversational AI, voice, video, interactive live streaming, and chat into their applications and IoT devices. Headquartered in Santa Clara, CA, Agora is trusted by over 1,700 leading organizations across the globe to power best-in-class real-time experiences from social media and live shopping to education and telehealth. For more information about Agora (NASDAQ: API), visit: www.agora.io
About Exotel
Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across omnichannel, voice, agents, and bots, Exotel is trusted by more than 7,000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare, and Education. For more information about Exotel, visit: www.exotel.com
