The Adecco Group has signed a multi-year agreement with Salesforce, extending through 2027, granting unlimited global access to Agentforce 360 - the complete portfolio of solutions powering the Agentic Enterprise by connecting applications, data, and AI agents on a single trusted platform. This enhanced partnership enables Adecco, LHH, and Akkodis—the Group's three global business units—to accelerate the deployment of agentic AI across key markets, reinforcing a human-centric approach that prioritizes meaningful human interactions while automating routine processes.
Quick Intel
Advancing Human-Centric Agentic AI Deployment
Adecco has already achieved measurable results in the UK by deploying Agentforce 360 agents to handle repetitive recruitment tasks. This automation frees recruiters to concentrate on high-value human interactions, improving client service quality and candidate experience while driving operational efficiencies.
The Group's global operating model, supported by integrated delivery centers, facilitates rapid scaling. Agentforce 360, powered by Data 360, consolidates fragmented data sources into unified, real-time candidate profiles, enabling circa 27,000 recruiters to match talent more effectively and prioritize efforts.
"We continue to be the pioneer of human-centric AI implementation. Unlimited access to Agentforce lets us rapidly scale proven agentic AI solutions globally and across our brands. This will improve our service speed, quality and reliability, freeing our people to focus on the human interactions that made them choose this career," said Denis Machuel, CEO of the Adecco Group.
"The world of work is being accelerated by AI and the Adecco Group is working as a strategic partner to help guide our 100,000 clients with the strategic workforce reorganization and people and talent strategy required to drive business impact with AI implementation. This agreement allows us to create real value for clients, candidates and our people."
Expanding Momentum Across Markets and Brands
The upcoming global launch of Agentforce Voice is expected to further boost recruiter productivity, accelerate placements, and enhance candidate experiences. Future deployment phases will focus on orchestrating additional agents in the UK, rolling out implementations in France and other priority geographies, and extending agentic capabilities through nearshore and offshore hubs to benefit smaller markets.
Akkodis and LHH will build on Adecco's established processes to develop their end-to-end recruitment workflows, leveraging the agreement for consistent, scalable AI integration.
"By moving beyond experimentation to a full-scale agentic enterprise, the Adecco Group is proving that autonomous agents can deliver the determinism and predictability needed to power a global business. Powered by Agentforce 360, Adecco now has the 'always-on' foundation to connect millions of job seekers with career opportunities using agents to drive 50% of their revenue by the close of 2026. This partnership represents Salesforce vision as humans and agents work together on a single, trusted platform to deliver business outcomes, at scale," said Madhav Thattai, EVP & GM Agentforce, Salesforce.
About The Adecco Group
The Adecco Group is the world's leading talent and technology expertise company. Our purpose is making the future work for everyone. Through our three global business units - Adecco, Akkodis and LHH - across 60 countries, we enable sustainable and lifelong employability for individuals, deliver digital and engineering solutions to power the Smart Industry transformation and empower organizations to optimize their workforces. The Adecco Group leads by example and is committed to fostering sustainable employability and supporting resilient economies and communities. The Adecco Group AG is headquartered in Zurich, Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN).
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