Accenture has made an investment, through Accenture Ventures, in Netomi, a leading customer experience AI platform company. As part of this investment, Accenture and Netomi are entering into a strategic partnership to help enterprises reinvent customer experience using agentic AI systems. This investment and partnership will further expand Accenture's customer experience and service capabilities and embed Netomi's agentic AI platform directly into existing technologies and customer touchpoints without operational disruption.
87% of respondents are likely to avoid a brand after just a single negative experience (Accenture report).
Netomi's platform includes no-code orchestration layer for coordinated AI agent systems.
Clients include United Airlines, Paramount, and DraftKings.
Accenture has approximately 786,000 people globally.
Netomi's AI operates across common requests to complex, multi-step workflows.
Investment terms not disclosed.
As organizations face rising customer expectations and an increasing volume of support requests, the demand for smarter, more efficient service has become more critical than before. Agentic AI is opening an entirely new chapter for customer experience — one where brands can respond with greater empathy, consistency and intelligence at every touchpoint. Netomi's platform is specifically designed to help organizations respond to customers with precision and speed, and free human agents to focus on complex, meaningful interactions. At the core of Netomi's technology is its conversational AI platform with a no-code orchestration layer that helps companies operate through a coordinated system of AI agents anticipating needs, taking action, and rewiring how companies serve, adapt, and grow.
Netomi's AI is designed to operate across a wide range of customer interactions — from resolving common requests to handling complex, multi-step workflows — enabling enterprises to deliver relevant, personalized experiences and fast resolutions. When armed with shared context and goals, these agents can drive measurable business impact across multiple channels, while maintaining governance and brand compliance. Clients are looking for ways to deliver faster, more consistent customer service without increasing operational complexity. Netomi's enterprise-ready agentic AI platform stands out because it acts as an intelligent extension of human agents, improving response times and enhancing overall performance. By partnering with Accenture, Netomi is equipping the firm that designs, implements, and operates customer experience inside the world's largest enterprises with direct access to the Netomi platform — along with the playbooks and training that enable deployment at scale.
About Accenture
Accenture is a leading solutions and services company that helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity.
About Netomi
Netomi is the enterprise agentic CX platform built for the world's most complex environments. Global brands including United Airlines, Paramount, and DraftKings leverage Netomi to interact with their customers across chat, email, and voice. Netomi is building the intelligence layer for the digital experience — so that every brand can deliver the effortless, outcome-driven experiences their customers deserve.
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