HCLSoftware, the enterprise software division of HCLTech, announced the launch of HCL Universal Orchestrator (UnO) Agentic on May 8, 2025, a scalable AI-powered platform designed to revolutionize enterprise workflow management. By integrating agentic AI, HCL UnO Agentic enables autonomous orchestration across AI agents, robots, humans, and systems, delivering enhanced efficiency, reduced errors, and significant cost savings.
HCL UnO Agentic launched on May 8, 2025, for intelligent workflow orchestration.
Part of HCL Automation Orchestrator Suite with GenAI capabilities.
Achieves up to 60% faster processing and 70% fewer manual errors.
Named a Leader in 2024 Gartner® Magic Quadrant™ for Service Orchestration.
Supports hybrid workflows combining traditional and agentic scenarios.
Features visual tools like UnO Agentic Builder for seamless AI agent integration.
Building on the cloud-native HCL Universal Orchestrator, HCL UnO Agentic introduces agentic AI to simplify complex workflows and enable autonomous decision-making. Unlike traditional task automation, this platform allows systems to think, learn, and adapt within defined guardrails, coordinating intelligently across enterprise functions. Gartner predicts that by 2028, 15% of daily work decisions will be made autonomously via agentic AI, up from 0% in 2024, highlighting the platform’s forward-looking approach.
HCL UnO Agentic offers a robust set of features to enhance business operations:
Intelligent Workflow Design: Tools like UnO Agentic Builder and UnO Designer enable users to create AI agents and model workflows visually, boosting process efficiency.
Unified Orchestration: Combines agentic AI with prescriptive workflows for integrated automation scenarios, optimizing both flexibility and control.
Hybrid Workflow Management: Supports both regulated, high-risk traditional workflows and low-risk, high-impact agentic scenarios in a single platform.
Enterprise Integration: Provides a wide ecosystem of plugins for seamless connectivity with ERPs, mainframes, and cloud systems.
Governance and Visibility: Ensures compliance, trust, and security through observable, governed AI agents, offering complete workflow transparency.
Organizations using HCL UnO Agentic have reported significant benefits, including processing speeds increased by up to 60% and manual errors reduced by over 70%, leading to substantial cost savings and improved business outcomes. These metrics underscore the platform’s ability to deliver measurable value across industries like financial services, healthcare, and manufacturing.
HCLSoftware’s advancements in AI orchestration earned it a Leader position in the 2024 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms. Posts on X reflect excitement about the platform’s potential, with users noting its transformative impact on operational efficiency.
“As organizations integrate Agentic AI to unlock value and redefine enterprise efficiency, they need a flexible orchestration platform that seamlessly connects multiple AI agents,” said Kalyan Kumar, Chief Product Officer at HCLSoftware. “HCL UnO leads this transformation with Agentic AI at its core, empowering businesses to accelerate digital transformation while maximizing agility and business impact.” The platform’s ability to integrate deterministic and probabilistic execution redefines collaboration between humans and intelligent systems, aligning with HCLSoftware’s broader mission to fuel the Digital+ economy.
HCL UnO Agentic aligns with 2025 trends emphasizing specialized AI models and governance, as seen in similar launches like SAS’s industry-specific AI models. Its low/no-code tools democratize innovation, enabling non-technical users to drive automation, a feature echoed in platforms like Optimizely Opal. The platform’s focus on compliance and observability addresses growing enterprise demands for secure AI, positioning HCLSoftware as a leader in intelligent automation.
HCL UnO Agentic represents a significant leap in enterprise orchestration, offering a scalable, secure, and intelligent solution for modern businesses. By empowering organizations to move beyond static automation, it paves the way for a future where AI-driven workflows drive agility and innovation.
HCLSoftware is a global leader in software innovation and the software division of HCLTech. We develop, market, sell, and support transformative solutions across various industries, including business and industry, intelligent operations, total experience, data and analytics, and cybersecurity. Our commitment to customer success and our core values of integrity, inclusion, value creation, people-centricity, and social responsibility drive us to deliver best-in-class software products that empower organizations to achieve their goals. With a rich heritage of pioneering spirit, HCLSoftware serves more than 20,000 organizations, including a majority of the Fortune 100 and almost half of the Fortune 500.
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