Resolve, a provider of Agentic Orchestration and Autonomous IT Operations solutions, has been recognized as a Major Contender in the Everest Group IT Service Management (ITSM) Platform PEAK Matrix® Assessment 2026. The recognition highlights the growing market focus on autonomous service management models that prioritize issue resolution and operational outcomes over traditional ticket-centric approaches.
The Everest Group recognition underscores increasing industry interest in modern IT service management approaches that move beyond managing service tickets and instead focus on delivering measurable business outcomes.
According to Resolve, organizations are seeking solutions that can reduce operational complexity, automate repetitive processes, and improve service delivery through AI-driven capabilities.
"Traditional ITSM platforms were designed to manage tickets more efficiently," said Dave Hawkins, CEO at Resolve. "Resolve was built for a different future. Our mission is to eliminate unnecessary tickets altogether through autonomous resolution. We believe this recognition validates a growing market shift from ticket management to outcome management."
At the core of Resolve's platform is its Agentic Resolution Fabric, which combines AI agents, automation, and orchestration technologies to autonomously manage service requests and operational incidents across enterprise environments.
The platform coordinates intelligent agents that can detect, diagnose, and resolve issues without requiring human intervention. By automating end-to-end resolution workflows, organizations can reduce manual workloads, improve response times, and increase operational efficiency.
Resolve states that its autonomous approach can help enterprises reduce ticket volumes by up to 90%, allowing IT teams to focus on higher-value strategic initiatives while minimizing repetitive service management tasks.
The recognition comes as CIOs and technology leaders continue to prioritize operational efficiency, productivity improvements, and AI adoption across their organizations.
As enterprises invest in artificial intelligence and generative AI technologies, service management platforms are evolving to support more autonomous operations. Resolve positions its platform as a solution that helps organizations leverage AI to transform service delivery while improving business outcomes.
Unlike traditional ITSM platforms that rely heavily on ticketing infrastructure, Resolve operates as an intelligent resolution layer that works across existing enterprise technology environments.
The platform integrates with leading ITSM systems, cloud platforms, infrastructure tools, network technologies, and collaboration solutions. This allows organizations to orchestrate resolution workflows across multiple systems while reducing dependency on manual ticket management processes.
By connecting disparate operational systems and automating resolution activities, Resolve aims to help enterprises accelerate incident resolution, improve productivity, and advance toward more autonomous service operations.
As organizations continue to modernize IT operations and embrace AI-driven automation, industry recognition from Everest Group highlights the growing importance of autonomous resolution technologies in the future of IT service management.
Resolve is the leader in agentic automation and orchestration for Autonomous IT Operations. The Resolve platform enables organizations to autonomously detect, diagnose, and resolve incidents while orchestrating workflows across IT, HR, and business operations. Through its Agentic Resolution Fabric, Resolve helps enterprises reduce ticket volume, automate repetitive work, accelerate resolution times, and advance their journey toward Zero Ticket IT.
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