iQor, a global customer experience business process outsourcing (CX BPO) provider, has won HR.com's 2026 Career Development Program of the Year Award for iLead, its mentoring and leadership development initiative.
The award is part of HR.com's 2026 Career Development and Mobility Awards, which recognize organizations, HR professionals, and solution providers advancing employee learning, career growth, and professional mobility.
Industry recognition: iQor received HR.com's 2026 Career Development Program of the Year Award for its iLead initiative.
Global development program: iLead has evolved from a country-based mentoring initiative in Trinidad and Tobago into a global program spanning 10 countries.
AI-powered coaching: The initiative combines personalized mentoring, AI-powered coaching insights, and competency-based learning.
Career advancement: Employees use iLead to build skills, set career goals, and prepare for leadership opportunities.
Leadership pipeline: The program helps managers identify talent, address development gaps, and strengthen succession planning.
Promotion outcomes: iQor reported an 86% supervisor-to-manager promotion rate in 2025.
iQor's iLead program is designed to strengthen employee development through personalized mentoring, AI-powered coaching insights, and competency-based learning.
The initiative began as a country-based mentoring program in Trinidad and Tobago before expanding into a global standard deployed across 10 countries.
Over the years, iLead has received several industry awards, including a Bronze Stevie Award in 2023, a Brandon Hall Group Gold Award of Excellence in 2024, an HR.com Best Leadership Development Program award in 2025, and a Silver Stevie Award in 2026.
The program supports employees in building professional skills, setting career goals, and preparing for advancement opportunities. It also helps leaders identify talent, close development gaps, and strengthen succession pipelines, supporting a culture of continuous learning and internal promotion.
Through iLead, iQor combines mentoring with AI-powered coaching insights and competency-based learning to support employee development across its global operations.
The program gives employees opportunities to build the skills and confidence needed to pursue leadership roles. At the same time, managers and organizational leaders can use development insights to identify potential talent and prepare employees for greater responsibilities.
According to iQor, the initiative contributed to an 86% supervisor-to-manager promotion rate in 2025, reflecting its focus on developing talent internally.
“From our first award from HR.com in 2015 to our 50th learning award today, we've remained focused on preparing our people pursue a future at iQor,” said Mark Monaghan, vice president of organizational development at iQor. “Through iLead, employees build the skills and confidence to turn their experience and ambition into opportunities to lead, helping increase our supervisor to manager promotion rate to 86% in 2025. Winning Career Development Program of the Year celebrates their growth and the mentors and leaders who make career development part of their everyday work.”
John Kruper, senior vice president of global learning and development at iQor, highlighted the importance of embedding leadership development into the company's culture.
"Great leadership development isn't something you launch once, it's something you build into the culture every day," said John Kruper, senior vice president of global learning and development at iQor. "This award recognizes the work our mentors and leaders put into iLead year over year, and it motivates us to keep raising the bar for what career growth at iQor looks like."
The latest HR.com recognition adds to iQor's growing list of awards for its employee learning and leadership development initiatives.
By expanding iLead across 10 countries, the company has established a consistent approach to mentoring, skills development, and leadership preparation. The initiative also supports internal talent mobility by helping employees prepare for new roles while enabling leaders to identify and develop future managers.
A full list of HR.com's 2026 Career Development and Mobility Award winners is available at www.hr.com/awards.
About iQor
iQor is a trusted partner in customer experience solutions for global brands and a portfolio company of Mill Point Capital. With 45,000 employees across 10 countries, iQor combines three decades of expertise with AI-driven innovation to optimize performance across the entire customer lifecycle. Through its three delivery pillars — Grow, CXBPO, and infinityAiQ — iQor delivers scalable solutions that drive acquisition, engagement, and retention. Powered by advanced analytics and a people-first culture, iQor transforms customer interactions into measurable growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor empowers brands to grow smarter.
