Workday, Inc., the trusted agentic platform for HR, finance, and IT, has been named a Leader in the 2026 Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises for the fifth consecutive year.
For service-centric organizations, such as professional services firms, hospitality companies, and higher education institutions, workforce and financial performance are inseparable. Yet disconnected HR and finance systems can make it difficult to understand labor costs, align staffing with demand, allocate resources effectively, and protect margins. When payroll runs, the books close, or compliance is on the line, almost right isn't good enough.
Workday operates at the heart of the enterprise, unifying people, money, and business rules on one governed platform. This gives CFOs and CIOs a shared foundation to make better-informed decisions and respond to change without sacrificing control. Workday's AI agents put that foundation to work, using the organization's business context to identify issues, recommend next steps, and carry out approved actions. By completing routine work within existing policies and permissions, agents free teams to focus on decisions that require judgment. Workday is trusted by thousands of organizations around the world, including David Lloyd Clubs, Drury Hotels, Forvis Mazars, MGM China Holdings Limited, Radisson Hotel Group, and University of Melbourne.
"CFOs need AI they can trust, and CIOs need AI they can govern," said Max Wessel, senior vice president of product, Workday. "Workday delivers both by grounding AI in the data, business context, and controls that already run the organization."
As the only vendor to be recognized as a Customers' Choice by Gartner Peer Insights Voice of the Customer for Cloud ERP for Service-Centric Enterprises earlier this spring, Workday helps service-centric organizations break down silos between people and financial data, bringing together insights, processes, and controls they need to manage operations more effectively. With AI built on this unified foundation, organizations can go beyond understanding what's happening to taking action – automating work, identifying risks, and responding to change with greater speed and confidence.
Workday does this through One system behind every decision: Every AI agent built on Workday platform runs on same governed platform, so no new integration, no separate copy of data; Agents that are lawful by design: Agents inherit policies, permissions, and approval chains that already run business, so they can take action within established controls; Less time navigating systems: Employees can ask Sana, Workday's agentic experience and orchestration engine, which routes requests to appropriate agents; An open platform teams can build on: With Developer Agent, teams can describe agent they need in plain language and get secure, governed agent; and A clearer view: Workday Decision Intelligence gives teams secure access to workforce, financial, and planning data governed in Workday, with answers grounded in live data.
About Workday
Workday operates at the heart of the enterprise – HR, finance, and IT – where the margin for error is effectively zero. By tightly coupling AI with the context, guardrails, and trusted processes that run the business, Workday goes beyond AI that assists with work to agents that are capable of driving measurable outcomes. More than 11,500 organizations worldwide, including more than 65% of the Fortune 500, trust Workday to deliver.
