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8x8, Inc., a leading global provider of integrated cloud communications, has announced the implementation of the ISO/IEC 27018 standard, reinforcing its commitment to protecting customer data. This internationally recognized privacy standard establishes strict requirements for handling personally identifiable information (PII) in public cloud environments. The implementation provides organizations, especially in regulated sectors like healthcare and finance, with stronger assurance that their data is managed with transparency, security, and responsible practices built directly into the 8x8 platform.
8x8 has implemented the ISO/IEC 27018 international cloud privacy standard.
The standard provides strict controls for handling personal data in the cloud.
It strengthens data protection for clients in regulated industries.
The initiative demonstrates 8x8's commitment to 'privacy by design'.
It adds to 8x8's existing security portfolio including ISO 27001 and SOC 2.
Benefits include reduced compliance risk and faster vendor onboarding.
ISO/IEC 27018 is a dedicated standard for protecting PII in public clouds, providing a rigorous framework for data access, usage, transparency, and incident response. By adopting these practices, 8x8 has undergone a comprehensive review and enhancement of its privacy practices and data handling protocols. This offers customers a verifiable demonstration that privacy is a foundational component of the 8x8 Platform for CX, not an afterthought.
For customers, this certification translates into tangible business advantages. It helps reduce compliance risk, particularly for organizations in highly regulated industries that must adhere to strict data protection mandates. It also streamlines vendor onboarding and security assessments by providing a recognized benchmark of 8x8's privacy posture, offering greater transparency and accountability in how customer data is managed.
The implementation of ISO/IEC 27018 is an addition to 8x8’s robust and growing portfolio of security certifications, which already includes ISO/IEC 27001, ISO/IEC 27017, and SOC 2. Together, these frameworks reflect a holistic approach to data protection, governance, and risk mitigation, designed to meet the escalating expectations of modern enterprises and global regulators.
"Customers should never have to trade speed or innovation for security," said Darren Remblence, Chief Information Security Officer at 8x8, Inc. "ISO/IEC 27018 gives organizations even stronger guarantees that their data is handled responsibly and transparently. It means they can move faster, meet compliance requirements with confidence, and trust that privacy is built into every part of their communications experience."
This strategic enhancement of its privacy framework solidifies 8x8's position as a trusted communications partner for the enterprise. As data privacy regulations continue to evolve globally, 8x8's commitment to internationally recognized standards ensures its platform is built on a foundation of trust, ready to support organizations in their future-ready cloud communications strategies.
About 8x8 Inc.
8x8, Inc. connects people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communication, and CPaaS solutions. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction.
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