Planon, a leading global provider of smart sustainable building management software, today announced the North American availability of the Planon Field Services Solution, a new offering that extends Planon's building management platform into field service operations. New solution helps service providers and distributed organizations connect buildings, technicians and customers on one platform.
Planon Field Services helps service providers and organizations with distributed workforces solve operational inefficiencies across the entire service lifecycle, from customer onboarding and contract management to work planning, execution, monitoring and billing. The solution is designed to address common operational challenges such as inefficient workforce coordination, limited visibility into service delivery, inconsistent customer communication and difficulty scaling operations, while helping teams deliver the right service at the right time.
From a single platform, organizations can manage buildings, assets, technicians and subcontractors, which eliminates disconnected systems and creates a unified operational view that spans the office, the campus and the field. That is a critical capability for an integrated facility management service provider supporting customers such as utilities, transportation agencies, manufacturers, healthcare systems, corporate organizations and higher education institutions, and who needs to coordinate a dispersed mobile workforce to manage assets and the workplace itself.
"Most providers in this space position themselves as either a workplace platform or a field service tool," said Kimberly Castle, President, Planon North America. "Planon Field Services enables our customers to manage both from one system, which is critical for customers with large, distributed workforces."
With Planon Field Services, organizations can expect to increase efficiency by streamlining work planning, execution and monitoring across the full-service lifecycle, improve customer satisfaction by providing more consistent, transparent communication throughout every service engagement, enhance workforce performance by giving technicians and contractors better coordination and greater visibility into their work, and scale operations by managing buildings, assets and distributed field work from a single, integrated platform.
Planon Field Services is available now to organizations across North America.
About Planon
Planon is the leading global provider of Smart Sustainable Building Management software that connects buildings, people and processes. By eliminating data silos and aligning solutions into one shared information platform, Planon provides all building stakeholders with actionable and meaningful insights. Independent market research and consulting firms have consistently rated Planon as a global leader in the market. Planon has implemented its comprehensive solutions for more than 3,750 clients, supported by offices and partners around the world.
Planon has a strategic collaboration with Schneider Electric, the leader in the digital transformation of energy management and automation, wherein Schneider Electric has an 80% controlling stake of Planon.
