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The journey toward fully autonomous networks is gaining a powerful accelerator. According to a new Omdia report, Agentic AI is emerging as a cornerstone technology for this transformation, with 41% of Communications Service Providers (CSPs) identifying network management as its most significant area of impact.
A new Omdia report highlights Agentic AI as key for autonomous network operations.
41% of CSPs see network management as the primary area for Agentic AI impact.
This shift moves AI from a customer-facing tool to the core engine of network infrastructure.
The technology enables autonomous diagnostics, optimization, and fault resolution.
Leading telecom vendors like Ericsson, Nokia, and Huawei are integrating agentic capabilities.
CSPs are advised to start with out-of-the-box solutions while building internal expertise.
While a larger portion (48%) of CSPs expect Agentic AI to initially enhance customer experience, the strategic focus is shifting inward. The significant emphasis on network management indicates a move beyond surface-level automation to a more fundamental, infrastructure-driven evolution. This positions Agentic AI not just as a support tool, but as the central nervous system for future networks. Roz Roseboro, Senior Principal Analyst at Omdia, explained, “While customer care is a visible starting point, the 41% of CSPs targeting network operations are signaling the real revolution. This shift moves agentic AI from an outward-facing support tool to the core engine of the business."
The core promise of Agentic AI in this context is the enablement of autonomous operations. The research highlights that this technology is a key driver of a broader automation-led transformation, allowing for diagnostics, optimization, and fault resolution to occur at scale without human intervention. This capability is critical for managing the increasing complexity of future network services and moving toward the vision of "self-healing" networks that can proactively maintain performance and reliability.
The market is already responding to this trend. The report notes that leading telecom IT vendors, including Amdocs, Ericsson, Huawei, Nokia, Salesforce, and ServiceNow, are actively integrating agentic capabilities into their platforms. This reflects the growing industry-wide momentum toward AI-driven operations. Omdia concludes with strategic advice: CSPs should begin their journey by deploying out-of-the-box agentic solutions while simultaneously building internal expertise to maintain control. Similarly, vendors are advised to prioritize transparency and flexibility in their offerings to foster trust and long-term adoption.
The focus on network operations marks a pivotal moment in the telecom industry's digital transformation. By leveraging Agentic AI to automate the core of their infrastructure, CSPs are not just improving efficiency; they are building the resilient, autonomous networks required to support next-generation services and meet evolving customer demands.
About Omdia
Omdia, part of Informa TechTarget, Inc. (Nasdaq: TTGT), is a technology research and advisory group. Our deep knowledge of tech markets grounded in real conversations with industry leaders and hundreds of thousands of data points, make our market intelligence our clients’ strategic advantage. From R&D to ROI, we identify the greatest opportunities and move the industry forward.
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