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SoundHound AI, Inc., a global leader in voice and conversational AI, has been positioned as a Leader in the Everest Group’s Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix® Assessment 2025.
The evaluation focused on conversational AI products capable of evolving into autonomous AI agents that handle multi-step tasks and drive end-to-end customer outcomes across support, sales, and marketing processes.
Recognition: SoundHound AI was named a Leader in the Everest Group’s Conversational AI and AI Agents in CXM Products PEAK Matrix® Assessment 2025.
Key Technology: The recognition is driven by SoundHound's proprietary Agentic AI framework and its advanced Polaris voice engine.
Product: The Amelia 7 platform uses the Agentic+ framework to enable autonomous AI agents to handle complex, multi-step customer experience tasks.
Flexibility: The platform was praised for giving enterprises the flexibility to gradually adopt AI agents without needing to discard existing conversational designs.
Voice Excellence: The Polaris voice engine achieves superior word error rates and enables natural features like dynamic turn-taking and multilingual mid-utterance processing.
Anubhav Das, Practice Director, Everest Group, commented on the company's innovation: “SoundHound AI is advancing agentic automation through a proprietary architecture that combines cognitive reasoning, orchestration, and execution to support complex enterprise AI use cases... These innovations have contributed to its recognition as a Leader.”
Michael Anderson, EVP of AI for Enterprise at SoundHound AI, noted the company’s focus on the future: “We’re delighted to receive recognition from Everest for being a Leader in this category as we focus on delivering a new agentic future for large-scale enterprises and their customers.”
The Everest Group assessment confirms SoundHound AI's role in delivering highly natural, complex, and scalable conversational AI interactions across various channels (voice, chat, text) for superior customer experience.
SoundHound AI (Nasdaq: SOUN) is a global leader in voice and conversational AI, providing solutions built on proprietary technology that deliver best-in-class speed and accuracy in numerous languages. Its AI-driven products, including the Amelia Platform for enterprise AI Agents, Smart Answering, Smart Ordering, and Dynamic Drive-Thru, power billions of interactions annually across retail, financial services, healthcare, and automotive industries.
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