Ramco Systems has unveiled Chia, its first agentic AI product within the rTask AI-driven task automation suite. Chia is engineered to handle sophisticated customer support scenarios reliably at scale, moving enterprises from human-in-the-loop models to exception-based support where AI manages routine and complex tasks while escalating only when necessary.
Chia goes beyond basic chatbots by reasoning over context, deciding optimal actions, and executing backend tasks—such as refunds, booking changes, or policy validations—while maintaining accuracy and compliance. The platform prevents hallucinations through deterministic behavior enforced by natural language rules translated into enforceable logic.
"Chia addresses a rapidly growing global market need for AI systems that are not just conversational, but truly agentic, capable of reasoning, acting, and delivering measurable outcomes," said Abinav Raja, Managing Director, Ramco Systems. "As our first AI-native product, Chia marks a significant milestone in Ramco's transformation journey. It is the beginning of a broader roadmap, with many more AI-native innovations planned across our portfolio."
"Customers today expect accuracy, speed, and seamless support across every touchpoint," added Sandesh Bilagi, President & COO, Ramco Systems. "Chia rises to this challenge by enabling enterprises to automate complex customer interactions with confidence and control. As Chia enables teams to deploy production-grade AI Agents in weeks, not months, organizations can modernize their support operations without lengthy implementation cycles, ultimately delivering faster and more consistent customer experiences."
About Ramco Systems
Ramco Systems is a world-class enterprise software product/platform provider disrupting the market with its multi-tenant cloud and mobile-based enterprise software, successfully driving innovation for over 25 years. Over the years, Ramco has maintained a consistent track record of serving 800+ customers globally with two million+ users and delivering tangible business value in Global Payroll, Aviation, Aerospace & Defense, and ERP. Ramco's key differentiator is its innovative product development approach through its revolutionary enterprise application assembly and delivery platform. On the innovation front, Ramco is leveraging cutting-edge technologies around Artificial Intelligence, Machine Learning, RPA, and Blockchain, amongst others, to help organizations embrace digital transformation.
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