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ASAPP has appointed Somesh Khanna to its Board of Directors. Khanna brings over 30 years of experience leading digital transformations at McKinsey & Company, where he co-led the Global Banking and Securities Practice and founded Digital McKinsey. His appointment strengthens ASAPP's strategic guidance as the company scales its Agentic Customer Experience platform across large enterprises navigating AI-driven transformation.
ASAPP appoints Somesh Khanna, former McKinsey senior partner, to its board.
Khanna co-led McKinsey's Global Banking and Securities Practice (2018-2024).
He was a founding member of Digital McKinsey and led digital in financial services.
His deep financial services and digital transformation expertise complements ASAPP's enterprise focus.
ASAPP CXP provides agentic CX for complex, multi-step customer workflows.
The appointment supports ASAPP's mission to scale deployment across leading corporations.
As enterprises across industries accelerate large-scale AI transformations, customer experience has emerged as a central battleground. Khanna's decades of experience advising major financial institutions and leading digital initiatives provides ASAPP with critical strategic perspective. His understanding of how complex, regulated organizations evaluate, adopt, and scale technology will inform ASAPP's go-to-market approach and product evolution as it targets the world's largest corporations.
Khanna's career spans leadership at the highest levels of strategy consulting, with a specific focus on digital transformation in banking, insurance, and private equity. His current board roles at Goldman Sachs-owned Apexon, KeyCorp, Persado, and LPL Financial further anchor him in the financial services technology ecosystem—a core vertical for ASAPP's agentic CX platform. This combination of domain depth and board governance experience directly aligns with ASAPP's enterprise customer profile.
The appointment of a seasoned executive of Khanna's caliber signals ASAPP's maturity as an enterprise platform. His statement—having "watched ASAPP evolve its offering into a mature enterprise customer experience platform that spans the full spectrum of AI-powered customer interactions"—provides external validation of the company's technological and commercial progress. This board enhancement positions ASAPP to navigate its next phase of growth with seasoned counsel on strategy, governance, and market execution.
"Somesh's deep knowledge of digital transformation and financial services brings invaluable strategic guidance to our board at a pivotal moment," said CEO Priya Vijayarajendran. The appointment reinforces ASAPP's commitment to helping the world's largest enterprises build their customer experience foundation for the agentic era.
About ASAPP
ASAPP is an artificial intelligence solution provider committed to solving the toughest problems in customer service. Its Agentic Customer Experience Platform, powered by GenerativeAgent,® integrates with existing systems and uses generative, personalized interaction to bring radical efficiency to every customer workflow. Because we automate what was previously impossible to automate, our AI-native® solutions deliver more than efficiency gains. They redefine the role of AI in the contact center and lay the groundwork for businesses to reimagine their customer experience delivery for the agentic enterprise.
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