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KnowBe4, a global leader in cybersecurity and human risk management, has been named a Customers’ Choice in the 2025 Gartner Peer Insights Voice of the Customer for Email Security Platforms, announced on July 28, 2025. This recognition highlights KnowBe4’s excellence in delivering AI-powered cloud email security, a key component of its Human Risk Management Plus (HRM+) platform, based on high ratings and strong feedback from verified end-users.
KnowBe4 named 2025 Gartner Peer Insights Customers’ Choice for Email Security Platforms.
Recognized for high user ratings and adoption, with 4.6/5 stars from 294 reviews.
AI-driven technology tackles inbound and outbound email threats with minimal friction.
Part of the Human Risk Management Plus (HRM+) platform, formerly Egress.
Trusted by 47 of the top 50 cybersecurity firms and 70,000+ organizations.
More details at www.knowbe4.com.
KnowBe4’s cloud email security, integrated into its HRM+ platform, leverages pre-generative modeling and deep neural networks to deliver top-tier detection of phishing, spam, and other email-based threats. The platform minimizes user friction and administrative overhead while providing real-time feedback and coaching to enhance user awareness. “We believe being named a 2025 Gartner Peer Insights™ Customers’ Choice for Email Security Platforms is a direct reflection of the trust our customers place in KnowBe4 to help protect them against sophisticated email threats,” said Bryan Palma, CEO of KnowBe4. “By integrating AI-driven adaptive technology with user behavior insights, we are enabling organizations to better detect, respond to, and prevent email-based threats.”
The Gartner Peer Insights recognition is based on 294 verified reviews as of July 24, 2025, with KnowBe4 earning a 4.6/5 rating. Customer testimonials emphasize ease of use and effectiveness:
“KnowBe4 Cloud Email Security (formerly Egress) is a powerful tool for enhancing detection of phishing emails, protecting sensitive data and complying with our regulatory requirements. More than anything, the product is easy to understand and use.” – IT Manager, Services Industry.
“What I like most is AI and machine learning and real-time user feedback and coaching. Not only does it tell you if the email is phishing or spam, but it also tells why it is.” – Director of IT Security and Risk Management, Banking Industry.
KnowBe4’s recognition follows its placement as a Leader in the 2024 Gartner Magic Quadrant for Email Security Platforms through its acquisition of Egress, reflecting its ability to address both technical and human elements of cybersecurity. The platform’s integration with behavioral analytics and its extensive content library, praised for clarity and engagement, set it apart, though some users note occasional content repetition. With a customer base of over 70,000 organizations, including 47 of the top 50 cybersecurity firms, KnowBe4 continues to lead in addressing human-centric risks like social engineering and ransomware.
The 2025 Gartner Peer Insights Customers’ Choice distinction, based on feedback from end-users across industries, underscores KnowBe4’s commitment to customer-centric innovation. The platform’s ability to deliver actionable insights and comply with regulatory requirements makes it a critical tool for enterprises facing evolving email threats. As noted in a 2025 KnowBe4 report, ransomware attacks surged by 63% last quarter, highlighting the growing need for robust email security solutions.
KnowBe4 empowers workforces to make smarter security decisions every day. Trusted by over 70,000 organizations worldwide, KnowBe4 helps to strengthen security culture and manage human risk. KnowBe4 offers a comprehensive AI-driven 'best-of-suite' platform for Human Risk Management, creating an adaptive defense layer that fortifies user behavior against the latest cybersecurity threats. The HRM+ platform includes modules for awareness & compliance training, cloud email security, real-time coaching, crowdsourced anti-phishing, AI Defense Agents, and more. As the only global security platform of its kind, KnowBe4 utilizes personalized and relevant cybersecurity protection content, tools and techniques to mobilize workforces to transform from the largest attack surface to an organization's biggest asset.
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