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  • Customer Experience

TTEC Digital Achieves Microsoft AI Inner Circle 2025-2026


TTEC Digital Achieves Microsoft AI Inner Circle 2025-2026
  • by: Source Logo
  • |
  • September 26, 2025

TTEC Holdings Inc., a leading global customer experience (CX) technology and services innovator for AI-enabled CX, announced that TTEC Digital has been selected for AI Business Solution's 2025-2026 Microsoft Inner Circle. This marks the tenth consecutive year TTEC Digital has achieved this prestigious recognition, based on sales achievements that rank it among the top echelon of Microsoft’s AI Business Solutions global network of partners. Inner Circle members are known for delivering high-impact, innovative solutions that drive organizational excellence.

Quick Intel

  • TTEC Digital secures Microsoft AI Business Solutions Inner Circle status for 2025-2026, its tenth consecutive year.
  • Recognized for sales achievements and innovative AI-driven CX solutions within Microsoft’s global partner network.
  • Offers strategic discussions with Microsoft leaders, access to roadmaps, and collaboration on best practices.
  • TTEC Digital leverages Microsoft Copilot, Dynamics 365, and Power Platform for transformative business outcomes.
  • Holds additional Microsoft Solutions Partner designations in Business Applications, Modern Work, Data & AI, and Digital Apps.
  • Partners with Microsoft to reimagine customer engagement with AI, strategic insight, and cutting-edge technology.

A Decade of Microsoft Partnership Excellence

“TTEC Digital is honored to be recognized with Inner Circle status for the tenth consecutive year in a row. This recognition is a testament to our longstanding collaboration with Microsoft and our shared commitment to transforming business outcomes through AI innovation,” said Dave Seybold, CEO of TTEC Digital.

Ross Lotharius, Global Leader, Microsoft Practice at TTEC Digital, added, “TTEC Digital is proud to be one of the Microsoft Inner Circle partners fully dedicated to AI-enabled customer experience transformation. Together with Microsoft, we’re helping industry leaders reimagine customer engagement by combining strategic insight with cutting-edge technology. With AI at the core of our solutions, we’re accelerating outcomes and expanding our impact for clients around the world.”

Strategic Opportunities with Microsoft

TTEC Digital and other 2025-2026 Inner Circle members gain unique opportunities to engage with Microsoft senior leaders and fellow partners, discussing strategy, exploring company roadmaps, and collaborating on best practices to drive innovation. This access strengthens TTEC Digital’s ability to deliver AI-driven solutions that enhance productivity and unlock value for clients.

“Inner Circle partners are at the forefront of delivering transformative business outcomes. They empower organizations to reimagine productivity and unlock value, through Microsoft Copilot, Dynamics 365, and Power Platform,” said Peter Jensen, Microsoft AI Business Solutions Lead in Enterprise Partner Solutions. “These partners combine deep industry knowledge with innovative, agentic solutions to help customers modernize operations, streamline decision-making, and drive sustainable growth.”

TTEC Digital’s Broader Microsoft Achievements

TTEC Digital’s expertise extends beyond Inner Circle recognition. The company holds Microsoft Solutions Partner designations for Business Applications & Modern Work, Data & AI, and Digital Apps & Innovation. It has also been named a Microsoft Dynamics 365 Marketing Partner of the Year and a two-time Eagle Award recipient, underscoring its leadership in leveraging Microsoft technologies for CX transformation.

Additionally, TTEC Digital was a launch partner for Microsoft’s Dynamics 365 Contact Center, a Copilot-first cloud contact center platform, further solidifying its role in advancing AI-enabled customer experiences.

Financial Context

As of September 25, 2025, TTEC Holdings Inc. (NASDAQ: TTEC) reported a stock price of $3.46, with a market cap of $167.68 million. The stock’s one-year performance shows a decline from $5.87 in September 2024 to $3.46 in September 2025, reflecting broader market dynamics. Refer to the finance card above for detailed metrics.

About TTEC

TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global CX technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, TTEC Digital designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. TTEC Engage delivers AI-enhanced customer engagement, acquisition, tech support, back office, and fraud prevention services. Founded in 1982, TTEC operates across six continents, delivering high client, customer, and employee satisfaction scores globally.

  • Customer ExperienceMicrosoft AIBusiness Transformation
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