Enterprises seeking to transform their customer service operations now have a powerful new managed solution available. GDT, a leading technology solutions integrator, has announced the enhancement of its client-first managed services platform, now powered by Cisco Webex Contact Center. This next-generation, cloud-based solution is designed to help businesses enhance agility, streamline operations, and deliver proactive, personalized customer interactions seamlessly across every channel.
Quick Intel
GDT enhances its managed services platform with Cisco Webex Contact Center.
The solution transforms contact centers into intelligent customer experience hubs.
It integrates AI, analytics, and workforce optimization tools for real-time insights.
The platform is offered under a flexible, outcomes-based managed service model.
Cisco data shows managed contact centers can boost agent productivity by over 15%.
GDT provides end-to-end management under a single Service Level Agreement (SLA).
Transforming Contact Centers into Experience Hubs
This enhanced platform represents a fusion of GDT's deep managed services expertise with Cisco's industry-leading Webex technology. It moves beyond traditional contact center functionality to create an intelligent hub that integrates artificial intelligence, comprehensive analytics, and workforce optimization tools. This integration provides organizations with real-time visibility and actionable insights, enabling data-driven decision-making that directly impacts customer loyalty and operational efficiency.
A Managed Service Focused on Business Outcomes
A key differentiator of the offering is its delivery as a comprehensive managed service. As part of the Cisco Partner Managed Services ecosystem, GDT delivers end-to-end management—from initial design and deployment to continuous optimization—all under a single Service Level Agreement. This model provides businesses with predictable costs and allows them to leverage expert resources without increasing internal overhead. "Our enhanced platform, powered by Cisco Webex, allows organizations to anticipate customer needs, empower their employees, and drive loyalty through data-driven decision-making," said Kyle Dziubinski, Practice Director for Collaboration & Contact Center at GDT.
Proven Value and Strategic Partnership
The value proposition is backed by data. According to Cisco's 2024 Partner Managed Services findings, businesses leveraging managed contact center services see significant benefits, including over 15% increases in agent productivity, cost savings of 10% or more, and a 75% higher customer satisfaction rate. This strategic partnership enables GDT to scale these proven outcomes for a broader range of enterprises. "Cisco is proud to partner with GDT to bring the power of Webex Contact Center to more organizations," said Tim Sisneros, Account Executive for Collaboration at Cisco.
The enhancement of GDT's platform signifies a major step in the evolution of customer experience management. By offering a fully managed, intelligent contact center solution, GDT and Cisco are empowering enterprises to not only meet but anticipate modern customer expectations, turning service operations into a definitive competitive advantage.
GDT is an award-winning, $1.4 billion IT solutions provider with a 30-year heritage and a global workforce, including its Technology Center in Bangalore. The company takes a people-first approach to solving complex problems, achieving meaningful outcomes, and driving strategic change. GDT maintains over 450 certifications with the world's best-known technology providers.
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