WP Engine has appointed McAlister Southern as senior vice president of customer success. Southern will lead the company’s global Customer Success team, building on WP Engine’s established reputation for delivering exceptional support and reinforcing its focus on helping customers maximize the value of their WordPress-based digital experiences.
Quick Intel
The appointment comes as WP Engine continues to grow its enterprise and mid-market customer base, where digital experiences are increasingly complex and business-critical. Southern’s expertise in scaling global teams and advising enterprise customers aligns directly with the company’s commitment to proactive, high-touch support that drives long-term success.
“Customer success and delivering customer experiences that consistently outperform expectations have always been a defining strength at WP Engine. McAlister’s leadership builds on that foundation at this stage of our growth,” said Heather Brunner, CEO of WP Engine. “Her experience scaling global teams and advising enterprise customers will sharpen how we support organizations as their digital experiences grow more complex and business critical.”
Southern emphasized the strength of the existing team and her focus on helping customers fully realize platform value while ensuring their feedback shapes ongoing product evolution.
“The team already sets a high bar for customer care, security, and innovation,” said Southern. “My focus is on helping customers fully understand and realize the value of what they’ve built on WP Engine, while ensuring their voices directly inform how we continue to evolve our platform and products.”
This leadership addition strengthens WP Engine’s ability to deliver award-winning experiences—evidenced by its consistent 96% customer satisfaction and top-tier support metrics—while supporting scalable acquisition, deeper engagement, and greater platform adoption across industries.
About WP Engine
WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their WordPress websites and applications with confidence. The global technology company serves and powers more than 5 million sites, providing premium, enterprise-grade solutions, tools, and services, including specialized hosting platforms for websites built on WordPress, industry-tailored agency solutions, and developer-centric tools like Advanced Custom Fields, NitroPack, Local, and more. Innovative technology and industry-leading expertise are why Pandora, Experian, Equifax, VMware, Hubspot and Dell choose WP Engine.
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