NiCE revealed the winners of its Elite Partners of the Year Awards at Interactions 2025, held June 16–18, 2025, at the Aria Hotel in Las Vegas, the industry’s largest customer experience (CX) event. The awards, announced on June 18, 2025, celebrated partners for their pivotal role in expanding the global adoption of CXone Mpower, NiCE’s AI-driven customer service platform, enabling organizations to deliver proactive and automated CX.
Awards presented at Interactions 2025 in Las Vegas, June 16–18.
Recognized partners for advancing CXone Mpower’s global footprint.
Winners include Accenture, AWS, Verizon, and Tech Mahindra.
Categories cover system integration, technology, public sector, and more.
Partners selected for expertise, certifications, and customer impact.
CXone Mpower sets a new standard for AI-driven customer service.
The winners were chosen for their expertise, demonstrated through advanced certifications, and their ability to deliver innovative, high-impact solutions. Below are the 2025 NiCE Elite Partners of the Year:
Top Global System Integrator: Accenture – Recognized for redefining customer service as a driver of proactive growth, delivering seamless, data-driven experiences at scale.
Top Technology Solution Distributor: Telarus – Honored for expanding NiCE’s reach through a robust network of technology advisors, accelerating channel momentum.
Top Carrier Communication Partner: Verizon – Awarded for providing connectivity, reliability, and security critical to AI-powered CX at scale.
Top CALA Partner: Betta – Celebrated for regional leadership in advancing CXone Mpower adoption across Central and Latin America (CALA).
Top Canada Partner: Bell Canada – Noted for CX innovation in Canada through infrastructure investments and leadership in communications and media.
Top Public Sector Partner: Deloitte GPS – Recognized for transforming workforce and HR operations in government agencies using CXone Mpower.
Top Trusted Advisor: Amplix – Honored for guiding clients through cloud, cybersecurity, and automation to modernize CX.
Top DEVone Partner: Surfly – Awarded for enabling real-time collaboration with co-browsing, streamlining interactions for over 3,000 organizations.
Top Certified Implementation Partner: Tech Mahindra – Celebrated for precise, rapid CXone Mpower implementations, driving enterprise agility.
Top Technology Partner: AWS – Recognized for empowering innovation via trusted cloud infrastructure, enabling scalable AI-powered CX.
Barry Cooper, President of NiCE’s CX Division, stated, “CXone Mpower is setting a new global standard for AI-driven customer service. It’s our partners who help bring this innovation to life, extending our reach, accelerating adoption, and driving measurable outcomes.” The awards highlight NiCE’s partner-first strategy, with CXone Mpower leveraging AI to orchestrate workflows, enhance self-service, and deliver personalized interactions.
NiCE’s partnerships have driven a 30% increase in CXone Mpower adoption year-over-year, with clients like Realtor.com and The Standard citing improved resolution times and customer satisfaction. Posts on X, such as @precisetradesX, underscore the expanded AWS partnership, integrating Amazon AI services for enterprise-wide automation.
The contact center as a service (CCaaS) market, valued at $6 billion in 2024, is projected to grow at a 15% CAGR through 2030, driven by AI and cloud adoption. NiCE’s CXone Mpower competes with platforms like Genesys Cloud and Five9, but its integrations with AWS and Accenture’s global reach provide a competitive edge. NiCE’s leadership in the 2025 Forrester Wave for CCaaS and Gartner Magic Quadrant reinforces its market dominance.
Interactions 2025, featuring a keynote by Kristen Bell, showcased over 50 live demos of CXone Mpower innovations, including the Mpower Orchestrator. The event’s Interactions.EDU day on June 16 offered free certification opportunities, enhancing partner expertise.
With partners like Accenture and AWS, NiCE aims to double its CXone Mpower market share by 2027, focusing on industries like finance, retail, and public sector. The success of these partnerships will depend on seamless integrations and sustained innovation in AI-driven CX.
NiCE’s Elite Partners of the Year Awards, announced on June 18, 2025, at Interactions 2025, highlight the critical role of its ecosystem in scaling AI-powered customer experiences. By recognizing leaders like Accenture, AWS, and Verizon, NiCE reinforces its commitment to transforming global CX through collaboration and innovation.
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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