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BigPanda, a provider of agentic IT operations solutions, has introduced AI-powered external observability capabilities through a new strategic integration with Downdetector by Ookla. This partnership delivers real-time visibility into third-party service disruptions directly into BigPanda's AI Incident Assistant, enabling enterprise IT teams to rapidly determine if an incident's root cause is internal or external, accelerating resolution and improving communication.
BigPanda integrates Downdetector by Ookla for external service outage intelligence.
AI-powered external observability identifies incidents caused by third-party SaaS, cloud, or ISP issues.
The capability combines internal telemetry with external signals like user reports and status pages.
It aims to reduce "Mean Time to Innocence" and avoid unnecessary internal troubleshooting.
A use case shows it can detect incidents that silence internal monitoring tools.
The integration is for enterprises with a Downdetector license using BigPanda AI Incident Assistant.
As enterprises rely more on cloud providers and SaaS platforms, isolating the source of performance degradation or outages has become a significant challenge. BigPanda's new external observability capability addresses this by correlating internal monitoring data with internet-scale external signals. These signals include Downdetector's user reports, third-party application status pages, and environmental data, providing a holistic view that helps teams quickly rule out their own infrastructure as the cause.
The integration is designed to streamline the entire incident management process. By automatically surfacing evidence of widespread external outages, it allows responders to skip lengthy internal diagnostic checklists, reducing "Mean Time to Innocence." This clarity enables teams to involve only essential personnel in bridge calls, communicate proactively to end-users about third-party issues, and focus internal resources on problems within their control, thereby accelerating overall mean time to resolution (MTTR).
A critical benefit highlighted is the ability to detect failures that internal monitoring cannot see. In a cited example, a global gaming publisher used the integration to identify a major incident where a DDoS protection layer was blocking valid traffic—an event that also silenced their internal telemetry. This "outside-in" visibility provides crucial context when internal dashboards show no anomalies, uncovering hidden gaps in monitoring coverage.
“With BigPanda and Downdetector, we caught a major incident where a DDoS protection layer was blocking valid traffic and preventing our own telemetry from being sent. Our internal dashboards showed green, but the external signals triggered an immediate investigation. That kind of 'outside-in' visibility is the only way to detect failures that silence your own monitoring tools,” said an Engineering Leader at a Major Global Gaming Studio.
The introduction of AI-powered external observability represents a maturation of IT operations platforms. By systematically integrating external outage intelligence, BigPanda is helping enterprises move beyond a myopic view of their own infrastructure. This enables more intelligent, confident, and efficient incident response in an interconnected digital ecosystem where the boundary between internal and external causes is increasingly blurred.
About BigPanda
BigPanda delivers agentic automation for IT Operations. We enable enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
About Ookla®
Ookla, a global leader in connectivity intelligence, brings together the trusted expertise of Speedtest®, Downdetector®, Ekahau®, and RootMetrics® to deliver unmatched network and connectivity insights. By combining multi-source data with industry-leading expertise, we transform network performance metrics into strategic, actionable insights.
Our solutions empower service providers, enterprises, and governments with the critical data and insights needed to optimize networks, enhance digital experiences, and help close the digital divide. At the same time, we amplify the real-world experiences of individuals and businesses that rely on connectivity to work, learn, and communicate. From measuring and analyzing connectivity to driving industry innovation, Ookla helps the world stay connected.
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