NinjaOne has announced a new integration with ServiceNow that connects endpoint management with IT service management to provide organizations with real-time visibility, automated workflows, and faster incident resolution. The integration enables IT teams to centralize device data, automate service desk processes, and improve operational efficiency from a single platform.
Managing IT environments often requires teams to work across multiple systems, creating information silos that slow incident response and reduce operational visibility.
NinjaOne's latest integration with ServiceNow addresses these challenges by synchronizing endpoint management data directly with IT service management workflows. Device information, patch status, configuration updates, and asset data automatically flow into ServiceNow, ensuring technicians always have access to current information.
The integration also keeps Configuration Management Database (CMDB) records updated while allowing IT teams to manage devices without leaving the ServiceNow environment.
The integration introduces several automation capabilities designed to simplify IT operations and reduce manual workloads.
Key capabilities include:
These capabilities help organizations reduce operational delays while improving service desk responsiveness.
According to NinjaOne, continuously updated endpoint data enables organizations to move away from reactive IT support toward proactive device management.
“Organizations rely on multiple IT service solutions, which often leaves information gaps and delays the resolution of IT issues,” said Rahul Hirani, Chief Product Officer at NinjaOne. “NinjaOne’s integration with ServiceNow eliminates this problem by continuously updating IT data in ServiceNow as conditions change, providing real-time accuracy, and ensuring devices remain healthy. As a result, our customers save time and resources, simplifying daily operations so they can deliver best-in-class IT support and services.”
The integration helps eliminate manual record updates while improving the accuracy of asset inventories and service management data.
ServiceNow highlighted the importance of integrating endpoint intelligence with IT service management to improve operational resilience.
"The most resilient IT organizations are the ones that eliminate blind spots, and that starts with connecting endpoint intelligence to service management in real time," said Alix Douglas, Group Vice President, Global Technology Partnerships at ServiceNow. "NinjaOne's integration with ServiceNow gives IT teams a unified, current view of their environment, so they can move from reactive firefighting to proactive resolution. That's the kind of seamless workflow intelligence that drives real productivity and delivers better experiences for employees."
By combining endpoint management with service desk operations, the integration enables organizations to improve visibility, automate support processes, and strengthen overall IT performance while delivering a better experience for employees.
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
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