TeamViewer has been named a Leader in the 2025 Gartner Magic Quadrant for Digital Employee Experience (DEX) Management Tools, a recognition driven by its enhanced TeamViewer DEX platform following the strategic acquisition of 1E in early 2025. This milestone underscores TeamViewer’s commitment to delivering innovative solutions that empower IT teams and enhance digital workplace experiences globally.
TeamViewer’s recognition as a Leader in the 2025 Gartner Magic Quadrant for Digital Employee Experience Management Tools highlights the impact of its DEX platform, bolstered by the acquisition of 1E in early 2025. The integration of 1E’s market-leading autonomous DEX technology has significantly enhanced TeamViewer’s product offerings, positioning it as a top player in the DEX market. The Gartner report evaluated vendors based on execution and vision, with TeamViewer ranking among the three highest-scoring vendors across all use cases.
The TeamViewer DEX platform empowers IT teams to proactively identify, resolve, and prevent device and experience issues across millions of endpoints in real time. By leveraging autonomous remediation and AI-driven sentiment analysis, the platform delivers operational efficiency, reduced IT costs, and an employee-centric digital experience. As Mark Banfield, COO at TeamViewer, stated: "We believe that being named a Leader in the Gartner Magic Quadrant is a meaningful recognition of the impact our solutions are having for customers around the world."
TeamViewer is broadening its reach with DEX Essentials, a new experience management tool designed for small and mid-sized businesses. This offering brings enterprise-grade DEX capabilities to a wider market, enabling smaller organizations to optimize their digital workplaces. By addressing the needs of diverse businesses, TeamViewer ensures scalable, cost-effective solutions that enhance employee productivity and engagement across industries.
TeamViewer ONE introduces an integrated platform combining remote connectivity, device management, intelligent automation, and digital employee experience. This unified approach simplifies IT operations, enabling organizations to manage and optimize all types of devices, from traditional endpoints to specialized equipment. Banfield emphasized the platform’s evolution: "We’re continuing to evolve, expanding the platform into a more intelligent, all-in-one solution that integrates a wider range of capabilities to support the full scope of digital workplace needs."
TeamViewer’s leadership in the 2025 Gartner Magic Quadrant reflects its dedication to transforming digital workplaces through innovative, scalable, and human-centric solutions. By integrating advanced technologies and expanding its portfolio, TeamViewer is setting a new standard for DEX management, empowering organizations to create more productive and engaging digital environments.
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