Emapta, a global leader in offshore staffing and managed services, today announced it's been named a CX Awards 2025 finalist for Best Customer Service Business Process Outsourcer (BPO). This recognition highlights Emapta's significant contributions to the evolving landscape of customer experience, solidifying its role as a trusted partner for service teams worldwide.
Emapta is a finalist for 'Best Customer Service BPO' at the CX Awards 2025.
CX Today organizes the awards, judged by industry analysts.
The award recognizes BPOs as dependable allies for evolving contact centers.
Emapta's innovation, agility, and impact in enhancing customer experience are lauded.
They operate delivery hubs across the Philippines, Sri Lanka, Colombia, North Macedonia, and Malaysia.
Winners of the CX Awards 2025 will be announced in a live virtual ceremony on July 10.
The CX Awards spotlight forward-thinking companies and technologies shaping the future of customer experience. The program, organized by CX Today and judged by an esteemed group of industry analysts and consultants, seeks to recognize leaders in the field.
According to CX Today, the 'Best Customer Service BPO' award category seeks a "BPO with a track record for being that dependable ally." It emphasizes offering crucial third-party customer support, advisory, consulting, technology, and other services. Providers who "go the extra mile for their customers and demonstrate aptitude for delivering on expectations will perform well in this category.”
“On behalf of the entire Emapta team, we’re phenomenally excited to be named a CX Award finalist and appreciate this recognition from CX Today and the expert panel of judges,” says Tim Vorbach, Emapta Chief Executive Officer. “This is a tremendous testament to our innovation, agility and impact in helping organizations elevate the customer experience through high-performance, dedicated offshore teams.”
With delivery hubs strategically located across the Philippines, Sri Lanka, Colombia, North Macedonia, and Malaysia, Emapta empowers organizations to build and manage dedicated teams that integrate seamlessly into their existing operations. The company’s client-first model, extensive talent pool, and enterprise-grade infrastructure ensure tailored, high-touch support. This approach drives significant customer satisfaction and fosters long-term loyalty for its clients.
Emapta’s distinctive approach to customer experience outsourcing is defined by:
Strategic team design tailored to each client’s brand and service needs.
Dedicated recruitment and onboarding support from local experts.
Real-time reporting and quality assurance through advanced CX tools.
Cultural alignment training to maintain brand consistency across regions.
The winners of the CX Awards 2025 are eagerly anticipated and will be announced during a live virtual ceremony on July 10.
Emapta is redefining outsourcing by helping businesses build dedicated offshore and nearshore teams across 20 global talent hubs. Through its Talent Marketplace, clients directly hire and manage high-performing teams as an extension of their in-house operations, while Emapta handles recruitment, compliance, infrastructure, and enterprise-grade security.
A certified B Corporation, Emapta upholds the highest standards of social and environmental responsibility, reflecting its commitment to people, clients, and communities.
Now in over 30 countries, Emapta has supported 1,000+ clients over 15 years, with 10,000 team members and one of the industry's lowest attrition rates.
By tailoring workforce solutions to evolving client needs, Emapta continues to lead the way in modern outsourcing – delivering flexible, sustainable, and future-ready partnerships.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.