Nextiva, a leading provider of cloud-based customer experience solutions, has been named a Strong Performer in the 2025 Gartner Peer Insights “Voice of the Customer” for Contact Center as a Service (CCaaS). This recognition, based on verified customer reviews, highlights Nextiva’s excellence in deployment, support, and AI-ready infrastructure for modern contact centers.
Nextiva named Strong Performer in 2025 Gartner CCaaS report.
Earned high scores: 4.8 for deployment, 4.7 for sales, 4.6 for support.
82% of customers recommend Nextiva for its CCaaS platform.
Focuses on seamless onboarding and practical AI innovation.
Supports businesses with scalable, data-driven customer engagement.
Validated by real-world user feedback for reliability and trust.
Nextiva’s recognition as a Strong Performer in the 2025 Gartner Peer Insights report underscores its commitment to seamless deployment and reliable support. With a 4.8-star rating for deployment experience, Nextiva ensures low-friction onboarding, enabling businesses to quickly adopt its CCaaS platform. The company also scored 4.7 for sales experience and 4.6 for support, reflecting its customer-centric approach. “What makes this recognition so impactful is that it’s driven entirely by the voices of our customers,” said Yanvi Masjedi, Nextiva CMO.
As contact centers face pressure to adopt agentic AI and improve automation, Nextiva’s platform delivers a strong foundation with clean, trusted data and flexible systems. Its pragmatic approach to innovation prioritizes features that address real-world challenges, helping businesses simplify complexity and scale with confidence. This focus positions Nextiva as a trusted partner for organizations seeking to enhance customer engagement through AI-powered solutions.
With 82% of customers willing to recommend Nextiva, the company demonstrates its ability to meet evolving contact center needs. The platform’s AI-ready infrastructure integrates data seamlessly, enabling businesses to achieve fast results while maintaining reliability. This customer-validated performance makes Nextiva a compelling choice for organizations looking to future-proof their CCaaS investments.
Nextiva’s recognition in the 2025 Gartner Peer Insights “Voice of the Customer” report affirms its leadership in delivering scalable, reliable, and AI-driven contact center solutions. By prioritizing customer trust and practical innovation, Nextiva empowers businesses to navigate the evolving customer experience landscape with confidence.
Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Nextiva was established in 2008 and is headquartered in Scottsdale, Arizona.
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