Opkalla has announced that it has achieved the Microsoft Support Services Designation, becoming one of the first Tier-1 Microsoft Cloud Solution Providers (CSPs) to receive the recognition. The designation validates the company's ability to deliver high-quality Microsoft cloud support, customer service, and issue resolution through independently audited standards.
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Opkalla has earned the Microsoft Support Services Designation, a recognition awarded to Microsoft partners that demonstrate excellence in customer support, case management, technical expertise, and operational readiness.
The designation is awarded after a comprehensive evaluation process that assesses customer satisfaction, support performance, technical capabilities, and the ability to consistently deliver high-quality Microsoft cloud support services.
By achieving the designation, Opkalla joins an early group of Microsoft Cloud Solution Providers (CSPs) recognized for meeting Microsoft's independently verified support standards.
According to Microsoft, partners pursuing the Support Services Designation must complete extensive assessments covering their support operations and customer service capabilities.
For customers, the designation highlights several key advantages, including:
Through enhanced access to Microsoft support resources and escalation channels, Opkalla aims to help organizations resolve technical challenges more efficiently while minimizing operational disruptions.
"We take customer support very seriously here,” John Fread, Microsoft Practice Director at Opkalla, said. “In a recent survey, our Microsoft CSP clients rated our support 4.96 out of 5, with 97% giving us a 5-star rating. That feedback reflects the team and processes we've built over the years. We're proud to present Opkalla as one of the first CSPs to achieve the Microsoft Support Services Designation."
The new designation further strengthens Opkalla's position as a Microsoft Cloud Solution Provider, supporting organizations with Microsoft licensing, cloud adoption, security, and infrastructure modernization.
The company works with enterprise IT teams to:
The designation reinforces Opkalla's commitment to delivering accountable customer support alongside technical expertise throughout the Microsoft cloud lifecycle.
As organizations continue expanding their Microsoft cloud environments, verified support capabilities have become increasingly important for minimizing downtime and accelerating issue resolution.
By achieving the Microsoft Support Services Designation, Opkalla demonstrates its ability to provide enterprise-grade cloud support while helping businesses maximize the value of their Microsoft technology investments.
Opkalla helps their clients navigate the confusion in the technology marketplace and choose the solution that is right for their business. They work alongside IT teams to design, procure, implement and support the most complex IT solutions without an agenda or technology bias. Opkalla was founded around the belief that IT professionals deserve better, and is guided by their core values: trust, transparency, and speed. For more information, visit https://opkalla.com/ or follow them on LinkedIn.
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