Eckoh, the global leader in secure customer engagement for human and AI agents, has announced its acquisition of Quality Xperience (QX), a UK-based provider of conversational AI solutions. The acquisition expands Eckoh's capabilities to help enterprises design, deploy, and secure customer interactions, whether building new agentic solutions or integrating securely with existing enterprise platforms.
Eckoh acquires Quality Xperience, formalizing a year-long partnership.
Combines QX's conversational AI expertise with Eckoh's secure customer engagement leadership.
QX co-founders Serkan Ibrahim and Laurence Schoultz will lead Eckoh's global AI business.
QX is an accredited delivery partner for Cognigy and Boost.ai.
Expands capabilities to design, build, deploy, and optimize end-to-end customer experiences.
Eckoh has been a PCI DSS Level One Accredited Service Provider since 2010.
The acquisition expands Eckoh's capabilities to help enterprises design, deploy, and secure customer interactions, whether building new agentic solutions or integrating securely with existing enterprise platforms. Enterprise AI requires the highest levels of performance and security. By combining QX's expertise in conversational AI with Eckoh's decades of leadership in secure customer engagement, the companies are bringing together the capabilities needed to accelerate enterprise-wide adoption with greater speed and confidence.
Eckoh can now design, build, deploy, and optimize end-to-end customer experiences; implement secure agentic AI across voice and digital channels; protect every customer interaction with industry-leading payment and data security; accelerate AI adoption with enterprise-ready governance, security, and scalability; and drive stronger customer experiences and measurable business outcomes through continuous, data-driven optimization. Effective immediately, Eckoh's global AI business will be led by QX co-founders Serkan Ibrahim and Laurence Schoultz.
"With today's acquisition, we are formalizing a successful, year-long partnership between Eckoh and QX while expanding our ability to meet our clients' evolving AI needs," said Nik Philpot, CEO of Eckoh. "Enterprise AI requires the highest levels of performance and security. By combining QX's expertise in conversational AI with Eckoh's decades of leadership in secure customer engagement, we're bringing together the capabilities needed to accelerate enterprise-wide adoption with greater speed and confidence."
"QX was founded on the belief that AI should deliver real business value," said Serkan Ibrahim, co-founder of QX. "Joining Eckoh allows us to deliver that vision on a much larger scale for our existing customers and partners and makes it easier for enterprises to turn AI strategy into trusted customer experiences."
About Eckoh
Eckoh is a global leader in secure customer engagement for human and AI agents. Protected by multiple patents, our solutions ensure that sensitive personal and payment data is secure and not shared or stored when customers engage with either human or AI agents in contact centers. This allows organizations to be not just compliant but truly secure, increase efficiency, lower operational costs, and provide excellent customer experience. We're trusted by many of the world's leading brands across industries including financial services, healthcare, retail, and utilities, to help them manage personal data from their customer inquiries and transactions securely. Eckoh has been a PCI DSS Level One Accredited Service Provider since 2010 and was acquired by leading private equity group Bridgepoint in 2025.
About Quality Xperience
Quality Xperience (QX) is a UK-based conversational AI company with a center of technical excellence in Poland. Prior to founding QX, Serkan Ibrahim and Laurence Schoultz held leadership positions in prominent AI solution providers.
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