Genpact has partnered with Nestlé Business Solutions (NBS) to establish a new Global Capability Center (GCC) in Hyderabad, India. The collaboration aims to strengthen Nestlé's global business services by leveraging Genpact's expertise in process intelligence, automation, data, and agentic AI to accelerate digital transformation, improve operational efficiency, and enhance business process consistency across the enterprise.
The new Global Capability Center will serve as an innovation hub designed to enhance Nestlé's digital operations through advanced technologies, including agentic AI. By combining Genpact's operational expertise with Nestlé's global business services network, the partnership seeks to improve digital adoption, operational visibility, and standardized business processes across multiple regions.
The initiative reflects a broader enterprise trend toward transforming traditional shared services into AI-enabled, data-driven operations capable of supporting greater agility and scalability.
"This partnership reflects how leading global enterprises are reimagining business services as technology-enabled, data-driven operations," said Tarun Chopra, Unit Leader, Consumer Goods, Genpact. "By combining Nestlé's global scale with Genpact's process intelligence and expertise in data, AI and automation, NBS Hyderabad will be a center designed to drive consistency, agility, and measurable business impact."
Located in Hyderabad, the new Global Capability Center will focus on continuous improvement across business processes by utilizing artificial intelligence, agentic AI, automation, and other advanced digital technologies.
The center is expected to strengthen operational consistency while supporting innovation across Nestlé's global business network. Through enhanced process visibility and intelligent automation, the GCC aims to streamline operations and improve enterprise-wide efficiency.
"NBS Hyderabad represents a positive next chapter in our growth journey. As we build stronger capabilities in a market like India, our people, partners and vendors will remain central to this journey," said Luca Fichera, Head of Nestlé Business Solutions. "This reflects our confidence in India's talent and capabilities, and our commitment to building a more agile, scalable and technology-enabled services network for Nestlé. With Hyderabad's strong ecosystem and Genpact's proven expertise, we are well placed to deliver greater value, consistency and innovation."
The partnership highlights India's continued emergence as a preferred destination for Global Capability Centers supporting multinational enterprises. Hyderabad's mature technology ecosystem, skilled workforce, and growing AI capabilities provide an environment for organizations seeking to modernize shared services and enterprise operations.
For Genpact, the collaboration further expands its role in delivering AI-powered transformation initiatives for global enterprises by combining process intelligence, automation, and advanced technology capabilities to generate measurable business outcomes.
As enterprises continue investing in AI-powered operating models, the Genpact-Nestlé partnership demonstrates how Global Capability Centers are evolving into innovation hubs that support intelligent automation, scalable operations, and enterprise-wide digital transformation.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client-centricity at its core, we deliver lasting value for the world's leading enterprises.
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