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Zoom is advancing the capabilities of enterprise artificial intelligence through a deepened partnership with NVIDIA. The collaboration integrates NVIDIA's Nemotron open technologies into Zoom's federated AI architecture, introducing a next-generation hybrid language model approach designed to deliver faster, higher-quality, and more customizable AI experiences for businesses.
Zoom and NVIDIA are partnering to enhance Zoom AI Companion with advanced AI.
A new hybrid model intelligently routes tasks between small and large language models.
The architecture integrates NVIDIA Nemotron models for improved reasoning and speed.
It aims to optimize cost, quality, and latency for enterprise AI workflows.
The partnership accelerates AI development and cross-platform RAG capabilities.
Zoom maintains its commitment to data privacy and responsible AI principles.
The core of this initiative is a novel hybrid language model approach. This system intelligently routes user queries between Zoom's proprietary Small Language Models (SLMs), which are optimized for specific, low-latency tasks, and a more powerful, fine-tuned Large Language Model (LLM) for complex reasoning. This architecture is engineered to provide enterprises with the optimal balance of cost efficiency, response speed, and output quality, accelerating productivity across collaboration tools.
Zoom's federated AI architecture, which selects the best model for each task, now incorporates NVIDIA's Nemotron technology. This includes a new 49-billion-parameter LLM built with NVIDIA NeMo tools. The integration enhances AI Companion's core capabilities, such as real-time transcription and summarization, and significantly accelerates the development of enterprise-grade retrieval-augmented generation (RAG). This allows AI Companion to work seamlessly with a wide array of platforms including Microsoft 365, Google Workspace, and Salesforce.
The collaboration is firmly grounded in Zoom's commitment to responsible AI. The company reaffirms that it does not use customer audio, video, chat, or other communications to train its own or third-party AI models. The use of NVIDIA's technology is designed to enhance decision-making and automate workflows while maintaining the strict data privacy standards required by industries like finance, healthcare, and government, laying a secure groundwork for future AI deployments.
This partnership marks a significant step in making AI more adaptive and powerful for the enterprise. By combining Zoom's federated, user-centric approach with NVIDIA's cutting-edge AI infrastructure, the companies are delivering a more intelligent, efficient, and secure AI platform that can dynamically meet the complex needs of modern businesses.
Zoom’s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.
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