VideoCX.io, a global provider of an AI-powered video banking platform, is now launching its services in the UK financial market. The AWS-backed technology, which already facilitates over 3 million secure video calls monthly for banks and insurers across Asia, offers a solution to the dual challenge of declining branch visits and rising operational costs by replicating the physical branch experience digitally.
Quick Intel
VideoCX.io is expanding its AI-powered video banking platform to the UK market.
The platform already processes over 3 million secure video calls per month globally.
It enables banks to offer remote services like KYC, loan advisory, and customer support.
The white-labelled solution integrates directly into a bank's existing website or app.
AI features include face match, liveness detection, and deepfake detection for security.
Deployment options include the bank's own AWS account for data sovereignty compliance.
Human Touch in a Digital-First Banking Era
The platform addresses a critical gap as UK banks scale down physical branches. It allows customers to access services like onboarding, wealth advisory, and support through a secure, face-to-face video connection, bringing the banker directly to the customer. This shift offers greater convenience for customers and significant cost savings for financial institutions. "Video banking is not just a reaction to declining branch visits—it represents the next generation of customer convenience," said Rudrajeet Desai, Founder & CEO of VideoCX.io. "With our platform, banks can replicate the entire branch experience digitally... while saving on infrastructure and giving customers unmatched convenience."
Enterprise-Grade Security and Proven Global Use Cases
VideoCX.io's platform is designed for the stringent security needs of financial services. It incorporates AI-powered features such as liveness detection and deepfake prevention to ensure regulatory-grade security. Its effectiveness is proven with over 75 global financial institutions, where it has been used to onboard customers in under five minutes, handle entire service portfolios via video branches, and manage remote insurance claims and medical examinations.
The entry of VideoCX.io into the UK represents a strategic evolution for retail banking. By leveraging a proven, AI-secured video platform, UK banks have a viable path to maintain high-touch, personalized customer service while dramatically reducing the physical infrastructure costs associated with traditional branch networks, future-proofing their customer engagement model.
VideoCX.io is a global enterprise-grade video banking platform founded in 2017. Backed by SRI Capital and Better Capital, the company is headquartered in India with a 40-member team. Its technology is used by 75+ financial institutions worldwide, processing over 3 million secure video calls per month. VideoCX.io enables banks and insurers to deliver branch-like experiences remotely, powered by AI, and hosted securely on AWS.
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