OvationCXM, a global leader in customer experience management (CXM), secured its place on FinTech Global’s 2025 AIFintech100 list, announced on June 18, 2025. Recognized for its AI-powered CXMEngine® platform, OvationCXM addresses fragmented customer journeys in financial services, delivering unified, real-time experiences across complex ecosystems.
OvationCXM named to FinTech Global’s 2025 AIFintech100 list.
CXMEngine® uses AI to unify fragmented financial customer journeys.
Supports over $235 billion in payment volume for fintechs and banks.
Integrates with CRMs, ticketing tools, and legacy systems seamlessly.
Offers predictive insights, automation, and real-time collaboration.
Selected by industry experts for transformative AI innovation.
OvationCXM’s CXMEngine® leverages cloud-native AI and machine learning to orchestrate end-to-end customer experiences, eliminating friction in financial services. “Being named to the AIFintech100 is a testament to OvationCXM’s relentless pursuit of innovation in customer experience orchestration for financial services,” said Alfred ‘Chip’ Kahn, Founder and CEO. The platform integrates with CRMs, ticketing tools, and legacy systems, providing real-time visibility, predictive journey insights, and intelligent agent assistance to streamline onboarding and support.
The CXMEngine® tackles the challenge of siloed teams and disconnected legacy systems by acting as a unified CX layer. It extracts and surfaces customer data, ensuring transparency and proactive communication across internal teams and external partners. “We’re not just applying AI; we’re fundamentally embedding it across the CXMEngine to deliver groundbreaking predictive insights and intelligent assistance,” said Alan Finlay, Head of Product. This approach supports over $235 billion in payment volume, serving top financial institutions, fintechs, and payment providers.
Journey Mapping: Designs and tracks customer journeys in real-time.
Real-Time Collaboration: Enables seamless case management across teams.
Intelligent Automation: Streamlines tasks with AI-driven workflows.
Embedded Communications: Delivers proactive customer updates. OvationCXM’s low-to-no code platform avoids disruptive system overhauls, fast-tracking agility for clients. It reduces support costs and boosts revenue by fostering personalized, efficient customer experiences, as validated by its 2023 AIFintech100 recognition.
FinTech Global’s 2025 AIFintech100 list, curated by industry experts, highlights 100 innovative AI and machine learning providers transforming financial services. OvationCXM’s inclusion underscores its leadership in addressing critical challenges like fragmented journeys, enhancing efficiency, and driving customer satisfaction. The platform’s ability to unify data and orchestrate actions positions it as a vital tool for financial institutions navigating complex ecosystems.
OvationCXM’s 2025 AIFintech100 accolade cements its role as a pioneer in AI-driven CXM, empowering financial services to deliver seamless, bespoke customer experiences with unmatched agility and transparency.
OvationCXM is the leading AI-infused CXM platform that helps companies achieve higher revenue and lower support costs by orchestrating customer journeys, partner ecosystems and AI to operate more efficiently and effectively. Connect experience and operational customer data to enable shared visibility and collaboration across your ecosystem and improve service governance. Unlock AI-enriched insights using your rich trove of unique customer data for real-time CX impact and eliminate data and visibility silos that block great CX.
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