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Moveworks Named Challenger in 2025 Gartner AI ITSM


Moveworks Named Challenger in 2025 Gartner AI ITSM
  • by: Source Logo
  • |
  • September 11, 2025

Moveworks, a leading agentic AI assistant for enterprises, has been named a Challenger in the 2025 Gartner Magic Quadrant for Artificial Intelligence Applications in IT Service Management. This recognition highlights Moveworks’ ability to enhance workforce productivity through its intuitive AI platform.

Quick Intel

  • Moveworks named Challenger in 2025 Gartner AI ITSM Magic Quadrant.

  • AI Assistant unifies enterprise systems for streamlined employee tasks.

  • Serves 350+ enterprises, including 10% of Fortune 500 companies.

  • Achieves FedRAMP ‘In Process’ status for government compliance.

  • Boosts productivity with seamless integration across platforms.

  • Surpassed $100M ARR with $315M in funding at $2.1B valuation.

Driving Enterprise-Wide Transformation

Moveworks’ AI Assistant provides a conversational interface that unifies enterprise systems, enabling employees to access information and automate routine tasks efficiently. Its agentic architecture dynamically adapts to user context, delivering tangible outcomes. “Enterprises are overwhelmed with disparate tools, making it challenging for employees to access critical information quickly,” said Bhavin Shah, CEO of Moveworks. “Our AI Assistant unifies all enterprise systems into a single, central interface, empowering employees to automate repetitive, routine tasks.”

Empowering Large Enterprises

Trusted by over 350 large enterprises, including Unilever, Toyota, Siemens, Broadcom, and CVS Health, Moveworks serves more than 5 million employees, with 10% of the Fortune 500 among its clients. The platform’s integrations with a wide range of enterprise applications drive efficiency, enhance employee experiences, and support AI-driven digital transformation, positioning Moveworks as a key player in enterprise productivity.

FedRAMP Compliance and Growth

Moveworks recently achieved FedRAMP ‘In Process’ status, enabling its GovCloud solution to meet the needs of U.S. government agencies with secure, compliant AI support. With over $100M in annual recurring revenue and $315M in funding at a $2.1B valuation, Moveworks continues to scale rapidly, backed by investors like Alkeon, Bain, and Tiger Global.

This Gartner recognition underscores Moveworks’ role in revolutionizing IT service management with AI, empowering enterprises to streamline operations and focus on strategic initiatives for sustained growth.

About Moveworks

Moveworks is the leading agentic AI Assistant, helping businesses transform with a single platform that empowers the entire workforce. Moveworks enables organizations to boost productivity by streamlining how employees across the company find answers and automate tasks. Currently 350+ large enterprises and over 5 million+ employees rely on Moveworks — including 10% of the Fortune 500. Customers include Hearst, Instacart, Palo Alto Networks, Siemens, Toyota, and Unilever. Moveworks surpassed $100M ARR in September of 2024 and has raised $315 million in funding at a $2.1 billion valuation from investors such as Alkeon, Bain, Iconiq, Kleiner Perkins, Lightspeed, Sapphire, and Tiger Global. The company is based in Mountain View, CA and has offices in Austin, Bangalore, New York, San Francisco, and Toronto.

  • AIITSMAgentic AIEnterprise ProductivityGartner Magic QuadrantDigital Transformation
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