MCIM, a provider of operations intelligence for mission-critical data centers, has appointed industry veteran Jami Klotz as its Chief Product Officer. This strategic hire is aimed at accelerating the development of trusted, actionable intelligence for data center operators who are managing rising power densities, AI-driven workloads, and zero-tolerance expectations for uptime.
MCIM appoints Jami Klotz as Chief Product Officer to lead its operations intelligence platform strategy.
The focus is on helping data center operators turn complex data into decisive, trusted action.
Klotz brings experience from Navigate360 and Bigtime Software in scaling enterprise platforms.
The platform targets colocation, hyperscale, and HPC/AI providers facing high-density challenges.
Key goals are reducing operational risk, eliminating data blind spots, and standardizing site execution.
MCIM is trusted by 3 of the top 4 colocation providers and 8 of the top 10 global banks.
The appointment responds to the intensifying pressures on data center operators, where infrastructure is denser and systems are more interdependent. Mike Parks, CEO of MCIM, contextualized the need: “Colocation and AI-driven facilities are running denser and closer to the edge, leaving no room for fragmented tools or untrusted data.” Klotz's mandate is to sharpen MCIM's platform to deliver reliable intelligence that helps anticipate and mitigate risks before they lead to costly downtime.
Klotz emphasized the unique opportunity presented by MCIM's data foundation: “The platform sits on a uniquely rich data foundation that has the power to strengthen reliability, reduce risk, and support the operators who keep essential infrastructure running every day.” Her role will focus on transforming this raw operational data into clear, actionable intelligence that connects daily floor-level work with portfolio-wide insight, without creating additional complexity or silos for operators.
Under Klotz's leadership, MCIM's product strategy will prioritize helping customers standardize execution across multiple sites, eliminate visibility gaps with clean and trusted data, and support the rigorous reliability requirements of high-density and AI computing environments. The goal is to provide a unified operational layer that prevents failures and protects profitability for facilities where margins for error are increasingly slim.
This key leadership addition underscores MCIM's commitment to being the definitive platform for operational intelligence in an industry where uptime, safety, and predictability are the ultimate metrics of success.
About MCIM
Built for mission-critical environments, MCIM helps operators eliminate silos, prevent failures, and protect profitability across data centers, financial institutions, and other high-availability facilities. Trusted by 3 of the top 4 colocation providers, 8 of the top 10 global banks, and leaders across cloud, telecom, manufacturing, and healthcare, MCIM delivers a single source of truth for critical operations, uniting workflows, benchmarking data, and analytics to drive measurable reliability and efficiency gains.
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